Customer Service Representative

Latitude
Full time
Customer Support
United States
Hiring from: Anywhere

Customer Service Representative


Location: USA


Tier 1 Call Center Representatives to begin work remotely from home on a Department of Homeland Security (DHS) FEMA contract for a temporary period of approximately 2-4 months. Representatives will serve as a direct point of contact for individuals registering for federal assistance and seeking relief program referrals via the call center. You will respond to inbound calls and must have solid verbal, as well as strong typing skills to collect and provide accurate data entry. Must be available to work between the hours of 6:00 am to 10:00 pm (EST), Monday-Friday.


Qualified Candidates Will Be Required To:



  • Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals.

  • Enter information into FEMA’s Windows-based computer database as required, while following instructions and conducting a scripted interview.

  • Provide phone number and agency referrals as necessary for applicable secondary support organizations and other assistance.

  • Perform additional duties assigned based on FEMA’s level of support to the event. Examples include but are not limited to: Registration Intake (RI), Helpline (HL), Transitional Sheltering Assistance (TSA), tracking donation offers from the public, or COVID-19 related duties, as assigned.

  • Participate in orientation and training sessions related to work responsibilities and security protocols.

  • Attend all scheduled shift meetings to receive event specific information prior to beginning shift.


Required Knowledge and Skills:



  • Experience supporting government call centers; particularly with DHS is preferred.

  • Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English or Spanish fluently.

  • Have knowledge and experience with personal computers in a Microsoft Windows based environment.

  • Must be a U.S. Citizen and 18 years of age or older. ***Lawful permanent residents are not allowed.***

  • Must be able to pass a routine criminal background check for public trust security clearance.

  • Bilingual English-Spanish candidates strongly desired.


This job is expired. Please use the search form to find active jobs or submit your resume.


Post a resume

Similar jobs

Company Description Recognized as a global leader in conversational commerce, iAdvize raised $38M in 2017 to expand in the US. There are 5000 companies in the Marketing Technology Landscape. And our Conversational Experience Platform is the next category creating tangible...
Customer Support
United States
Hiring from: Anywhere
Simucase
Full time
Location: Remote (US Only) Do you love being a part of a dynamic and innovative team? Are you a professional, enthusiastic, and empathetic individual with a can-do attitude, and a strong desire to provide top-notch customer assistance? Simucase (sister company...
Customer Support
United States
Hiring from: Anywhere
Senior Team Manager, Customer Success Location: Anywhere in the United States We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right...
Customer Support
United States
Hiring from: Anywhere
MicroTasks.io

Share you skills and get paid!

All from the comfort of your home.

LEARN MORE