Senior Patient Care Coordinator

Landmark Health
Full time
Administrative
United States
Hiring from: Anywhere

Sr. Patient Care Coordinator


(Part-time Sat/Sun 9am-8pm)


Job Locations: US-Remote


Category: Clinical Call Team


Type: Regular Part-Time


Job ID: 2020-4479


Overview


The Patient Care Coordinator II is responsible for market reporting, Triage assignments, incoming and outbound calls, agent adherence, answering service calls and act as a SME for the PCC and APP team. The Patient Care Coordinator II will also assist the Team Lead, Supervisor and Manager with managing productivity, agent daily goal adherence and other task as assigned.


Responsibilities



  • Provide superlative and empathetic telephonic customer service for Landmark patients

  • Create and distribute reports for internal business partners

  • Actively listen and probe patients in a professional and timely manner to understand and evaluate patient’s need, specifically whether the need is clinical or administrative

  • Warm-transfer calls to Landmark clinical staff for clinically escalated situations

  • Communicate and collaborate with members of the Landmark interdisciplinary team

  • Utilize critical thinking and effective communications to help connect the value of the Landmark program to patients in need of more information

  • Document non-emergent patient interactions across Landmark’s various communication methods

  • Manage the scheduling process for patients wanting to schedule new visits or reschedule existing ones

  • Ad hoc administrative tasks as assigned


Qualifications



  • High School graduate or GED equivalent

  • Experience with escalated customer service issue resolution

  • Windows-based computer skills

  • Proficiency in Microsoft Office; Excel a plus

  • 2 years or more experience in a Call Center environment, preferable in a Lead position

  • Health Care Experience Preferred


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