Multilingual Online Proctoring Agent- Italian

PeopleCert
Full time
Customer Support
United States
Hiring from: Anywhere

PeopleCert is a global leader in certification industry. We certify professionals on highly valued methodologies and essential business skills.


The Online Proctoring Agent is responsible for onboarding, monitoring and closing Online Proctored exams through the M2M and GoToMeeting collaboration platforms. This person resolves customers’ technical enquiries by handling inbound and outbound international calls, emails or chats to candidates for Online Proctored exams. The Italian speaking Online Proctoring Agent will work remotely.


Responsibilities



  • Completes necessary training before onboarding candidates

  • Keeps up to date with customer service department Best Practices, procedures and guidance to deal with customer enquiries and improve customers’ satisfaction

  • Ensures that candidate validation is performed according to PeopleCert exam requirements and that Customer enquiries are dealt with in accordance with the performance and service standards prescribed by PeopleCert

  • Actively monitors the candidate at all times

  • Ensures that when non compliances occur, the exam is locked and the issue is escalated to the supervisor

  • Determines and resolves candidates’ technical issues prior or during the exam, through customized platforms, chat, phone or e-mails

  • Works effectively in a team environment and liaises with other teams, in order to get the job done and reach the best possible results


Requirements



  • Passionate with Customer Service

  • Excellent knowledge of English (C2 level) and Italian (C2 level/ native)

  • Bachelor’s degree any discipline will be an asset

  • Excellent interpersonal, verbal, and written communication skills

  • Experience from a similar position will be an asset

  • Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment

  • Prior working experience in the certification of persons and/or training and exam fields would be consdidered an advantage

  • Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.


 


 


Benefits



  • Work in an international, dynamic and fun atmosphere among young and smart people

  • Huge learning experience in using best practices and cutting-edge technologies.


 


If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!


About PeopleCert


PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.


Quality, Innovation, Passion, Integrity are the core values which guide everything we do.


Our offices in UK, Greece, Cyprus and Turkey boast a culture of diversity, where everyone is different, yet everyone fits in. Our commitment is to develop and maintain a workforce that reflects the very diversity of our customers and the communities in which we do business.


PeopleCert regrets that due to the large volume of applications received, we will only consider those who solely correspond to job requirements as listed above.


All applications will be treated with strict confidentiality.


Working on Home Office (HO) Secure English Language Tests (SELTs)


Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.


• If working on the SELT service in the UK, background checks will include:


o A basic or enhanced Disclosure Barring Service (DBS) check


o Right to Work in the UK check (including nationality, identity and place of residence)


o HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)


o Financial background check


o Employment reference check.


• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.


In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.


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