Native-English Support Agent

SMTP2GO
Full time
Customer Support
United States
Hiring from: Anywhere

Remote Native-English Support Agent


Type: Full-time

Location: Remote


This job is for a native English speaker. The nature of the work involves detailed English writing and communications with other native English speakers.


We have a full-time customer communication position available. As this job is working from home, you can work from any location.


We’re looking for someone with great people skills, high energy and enthusiasm, a fair amount of cleverness and the ability to work from home in a quiet environment. Office space can be provided if required. You’ll be responsible for:



  • Supporting existing customers with any technical issues they may be facing (we provide excellent training in this regard, so it is only necessary to have the ability to learn and a solid knowledge of the Internet).

  • Ensuring customers’ usage of our service meets specific guidelines.

  • Liaising with four other members of your direct team, and multiple other staff spread across the world, including Australia, New Zealand, the UK, Spain, and the USA.


You’ll need:



  • Excellent written English and a friendly manner in writing. You should be able to build a rapport with customers.

  • Common sense and an ability to “read between the lines” to understand what customers are concerned about.

  • Empathy and patience to deal with customers with different backgrounds and levels of technical ability. You’ll be clear, patient and pleasant.

  • Meticulous attention to detail. Your spelling and grammar should be top-notch.

  • Good time management skills. Since this is a remote working position, you’ll need to be organized, motivated, and (dare we say) a “self-starter”.

  • The ability to learn new software and systems. You’ll be working with our customer support software and content management system, so it’s good if you’re a quick learner and not fazed by learning new tools.

  • A good general knowledge of technology. You should be a regular internet user with a good internet connection.


Neat things about working with us:



  • Hours that can be very flexible.

  • Work from home (see more of your family).

  • Relaxed, ego-free, family-friendly work culture.


How to apply:



  • Record a quick video, under 2 minutes in length, letting us know a bit about you.

  • Create an email for charlie at smtp2go.com with subject ‘Support Agent Position’.

  • Attach your CV as a PDF and include a link to the video.

  • Send!


Company: SMTP2GO

Location: Remote

Type: Full time

Pay and benefits: To be negotiated


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