Customer Service Representative

United Assurance
Full time customer support
Customer Support
United States
Hiring from: Anywhere

Full Job Description


Job Summary: A Customer Service Representative (CSR) is responsible for acting as a liaison between United Assurance and customers. They will assist with complaints, billing questions, cancellations and resolving product problems. The CSR will be expected to maintain an excellent standard of service and a high level of customer satisfaction.


Main Duties/Essential Job Functions:



  • Receives inquiries from and/or contact customer, brokers / agents and mortgage companies.

  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure a resolution.

  • Receive and process payment information.

  • Communicate problems to other departments when necessary.

  • Maintain a courteous and supportive attitude / demeanor even when dealing with difficult situations and/or customers.

  • Ensure a high level of confidentiality with respect to sensitive information.

  • Process Loss-runs for customers and agents.

  • Assist the Underwriters in setting up newly bound policies by requesting loss control surveys.

  • Answer the ‘Contact Us’ mailbox.

  • Receptionist Back-up to cover phones for breaks and lunch.

  • Team member of CSR group assisting all CSR’s, when needed.

  • Must be able to work Monday – Friday from 8:30 am – 5:00 pm


Other Functions and Responsibilities: Perform other duties as assigned.


Qualifications:



  • Must have some knowledge and understanding of the terminology of the Commercial / Property Insurance Industry.

  • College Degree preferred.

  • Must have at least 1 year experience in the Commercial / Property Insurance Industry or as a customer service representative in similar industry

  • Must be efficient with Microsoft Office

  • Excellent interpersonal skills

  • Excellent verbal and written communication skills

  • Great organizational skills

  • Must be a team player

  • Possess good work ethic


United Assurance is an equal opportunity employer. It is the policy of United Assurance to provide employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or military affiliation, membership, requirements, obligations or status.


Job Types: Full-time, Part-time


Pay: $17.50 - $19.50 per hour


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