Senior Collections Specialist

Full time
Accounting and Finance
United States
Hiring from: Anywhere

Title: Senior Collections Specialist

  • Location: US National

AspireIQ is the first community intelligence marketing company that’s putting people, rather than transactions, at the heart of a brand by changing relationships between brands and the people who share their passion.

AspireIQ combines both human and automated intelligence to optimize brands’ ability to build advocacy at scale. AspireIQ provides actionable insights to help brands identify their most valuable individuals, build authentic connections, and ultimately inspire brand communities to become movements.

AspireIQ is trusted by more than 400 leading consumer brands, including Nike Swim, Walmart, Marriott, Purple, and L.L.Bean. For more information, visit

The role

We are looking for a highly motivated and data-driven Senior Collections Specialist to join our growing team. In this role, you will reach out to customers in order to collect on invoices issued and manage our collections agency efforts. You will also help with billing, account reconciliations, and other accounting projects as needed. This role works closely with the Controller, Customer Experience team, and Finance team to provide the best possible customer experience during the collections process.

You are a great fit if you’re self-driven, highly organized, and an enthusiastic team player! This position is fully remote.

What you’ll be doing

  • Contact customers by phone and email in order to collect outstanding balances

  • Submit past due invoices to a collection agency

  • Monitor accounts on a daily basis

  • Identify outstanding account receivables

  • Investigate historical data for debts and bills and assist with customer account reconciliations

  • Take actions in order to encourage timely payments

  • Process payments and refunds

  • Resolve billing issues

  • Resolve customer credit issues

  • Contact clients and discuss their overdue payments

  • Update account status records

  • Prepare and present reports on collection activities and progress

  • Act as an interface between the collections agency and AspireIQ

  • Prepare weekly and monthly reports and KPIs for Finance and Executive team

Skills Required

  • Intuit QuickBooks

  • SalesForce

  • Microsoft Excel

  • Knowledge of collection laws and regulations

  • Great phone manners and etiquette

  • Google Docs

  • Microsoft Windows

What we’re looking for

  • BA/BS (Accounting, Finance or another business-relevant degree) OR

  • 3+ years of collections experience

  • Knowledge of collection laws and regulations

  • Advance knowledge of functions & formulas in Microsoft Excel

  • Experience with GSuite, Slack, Microsoft Excel, QuickBooks Online, SalesForce

  • Excellent written and verbal communication skills

  • Proven high level of confidentiality and professionalism

Bonus Points

  • Experience in a fast-paced startup environment

  • Experience retaining customers and negotiating separation agreements

Benefits and Perks

  • Flexible Unlimited Vacation Policy

  • Company Sponsored Health Plans

  • Dental, and Vision insurance + 401(k)

  • Paid parental leave

  • Commuter & Wellness benefits

  • Education stipend

  • Work in a highly collaborative environment with creative and dedicated people!

  • This is a fully remote role

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Business Analyst Senior Associate Location: Newbury Park, CA Job Type: Contract Compensation: Competitive Job ID: 1913013-WQG Description Kforce has a client in Newbury Park, CA that is seeking a Business Analyst Senior Associate. The candidate will be fully remote covering...
Accounting and Finance
United States
Hiring from: Anywhere
Mortgage Price/Lock Desk Specialist – Remote in Various at Key Bank- Corporate This position is 100% remote/work from home capable from any state. The hours of the role will be based on Mountain Standard Time (MST) The Mortgage Price/Lock Desk...
Accounting and Finance
United States
Hiring from: Anywhere
Financial Data Specialist (remote, full-time, early 5am EST start) Can you wrangle hundreds of files and data feeds every day for large wealth managers? You will use a variety of tools to automate our processes and troubleshoot data problems. If...
Accounting and Finance
United States
Hiring from: Anywhere

Share you skills and get paid!

All from the comfort of your home.