Clinical Practice Administrator

Ready Responders
Full time
United States
Hiring from: Anywhere

Clinical Practice Administrator

  • Remote

About Us

Ready is an on-demand mobile health service that delivers non-emergency care directly to patients. To accomplish this, Ready sends a trained health professional, which we call a “Responder,” to facilitate a telehealth visit between the patient and a licensed clinician.

With Ready, patients now have access to quality care in their homes, 16 hours a day, 365 days a year, and talented individuals are provided the opportunity to work with a rapidly growing, mission-driven company. We hope you will join us.

What You’ll Do

The Clinical Practice Facilitator will work closely with their clinical counterpart, the Practice Facilitator Nurse, at the direction of the laboratory supervising provider. Responsibilities will include:

  • Answering calls from patients inquiring about lab testing, results, status of tests,etc.

  • Documenting patient calls, reported issues, and items for follow up to ensure accountability and then assigning to the appropriate clinical or non-clinical team member

  • Assisting the Clinical Practice RN in reporting to local Health Departments under the direction of the Supervising Provider

  • Work with outside laboratory partners to follow up on missing, delayed, or inconclusive results

  • Work with regional operations managers overseeing Responders to ensure cohesive test collection policies, vital records documentation, and implementation of changes across the organization

  • Tracking patient prescription questions & routing to the appropriate team member

  • Providing reports on laboratory testing to clinical leadership

  • Help create clinical back office workflows and best practices to improve patient care

What You’ll Need

  • Bachelor’s degree preferred

  • 2-3 years working in an outpatient medical practice in an administrative role

  • Spanish fluency strongly desired

  • Strong technology skills, ability to learn new technology quickly (Microsoft office including Excel, Athena EMR, Google Suite)

  • Excellent customer service skills

  • Someone who is compassionate and eager to see problems through until they are resolved for every patient

  • Highly organized and adaptable to change in a startup environment while helping to innovate methods for delivering a better patient experience.

What You’ll Get

  • Competitive benefits and paid time off

  • Fully-stocked kitchen with endless snacks and coffee

  • Friendly, fun and mission-driven environment

  • Company-sponsored events

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