Sales Administrative Assistant

Farm.One
Full time
Administrative
United States
Hiring from: Anywhere

Title: Sales Administrative Assistant (Remote)



  • Location: Remote Remote US


We are seeking a full-time remote Sales Administrative Assistant to join our team! You will work with our Sales Director to help us administer and scale our e-commerce and wholesale sales operations as we sell specialty produce to a growing number of consumers and chefs in New York City. This role is fully remote and is open to applicants from across the United States. The role is 40h/week, approximately 8:30am-5:30pm EST Monday-Friday. Starting pay rate is $18.50/hour.


Responsibilities:



  • Administer our e-commerce platform:

    • Manage inventory of crops and packaging

    • Update product descriptions

    • Maintain order fulfillment logs



  • Process orders and invoices:

    • Input orders into order management system

    • Create, approve, and send invoices

    • Create daily delivery routes for delivery professional team



  • Liaise between Sales Director and Harvest Team:

    • Conduct online quality control process ensuring excellent quality of harvested product

    • Understand and communicate nuances of daily order needs to harvest team



  • Perform customer communication and service:

    • Send delivery and pick-up readiness status notifications to customers

    • Serve as the first point of assistance for customers by email or website chat

    • Review and respond to customer feedback



  • Assist Sales Director in improving sales outcomes

    • Conduct outbound sales research

    • Prepare reporting and analyze data to inform improvements



  • Take on increased and new responsibilities with strong performance


Requirements


Characteristics of Success:



  • Highly effective time management; ability to manage multiple simultaneous time-sensitive tasks and projects to on-time completion, and switch quickly between tasks, prioritizing based on urgency and importance

  • Demonstrated orientation to detail; completes high-stakes work with accuracy, and takes ownership to triple check accuracy of own work

  • Excellent written, verbal communication skills; able to build relationships remotely and communicate effectively over email, chat, text, phone, and video call

  • Customer service mindset; eager to address customer needs and help us maintain an excellent customer satisfaction rating

  • Commitment to learn visual, flavor characteristics and packaging requirements for each crop in our range of 40+ (and growing) consumer product offerings, as well as eagerness to learn details of our New York City farm operations as broader context for this roles work

  • Interest and experience in the food service or urban agriculture industry a plus, but not required

  • Experience in sales, e-commerce platform management, account management, or customer service a plus, but not required


Requirements:



  • 2 years relevant work experience or evidence of demonstrated relevant skills

  • Must have and maintain your own computer and cell phone for use in this role

  • Must be authorized to work in the US

  • Must be fluent in English


Benefits



  • Starting pay rate is $18.50/hour.


The following benefits are provided for full-time hourly positions at Farm.One:



  • 401(k) Plan

  • Paid Time Off (Sick Days)

  • Additional benefits to be discussed and negotiated


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