Customer Service Representative

Telelanguage
Full time
Customer Support
United States
Hiring from: Anywhere

Title: Work From Home – Customer Service Representative


Location: Remote Remote US or Austin, TX


Be a part of an international language service provider!


We are a company seeking motivated individuals to assist us in providing excellent services for our clients.


You do not need to be bilingual to apply.


We are looking for talented, energetic and friendly individuals to help us provide the best services possible to our clients. We are a provider of language services in over 300 languages and need agents to help connect our English speaking customers with interpreters. Our remote agents are responsible for connecting Hospitals, 911s, Insurance companies, etc. to the languages their client may speak.


Our call environment is fast-paced and extremely diverse.


General duties of the Customer Service Representative:



  • Receive inbound calls from a wide variety of clients requesting to be connected to an interpreter.

  • Collect required and accurate data from the requester to process the call timely and professionally.

  • Contact available interpreters, follow call handling script and connect the requested language to the requester.


Available Set Shifts In Pacific Standard Time:


All shifts are Monday – Friday



  • 6:00 AM – 2:30 PM PST

  • 7:00 AM – 3:30 PM PST

  • 8:00 AM- 4:30 PM PST

  • 9:00 AM – 5:30 PM PST

  • 12:30 PM -9:00 PM PST


No Phone Calls Please


Requirements



  • Must be able to pass a background check.

  • Must have your own personal computer, operating Windows 10.

  • Must have high speed internet.

  • Must have quiet working space, private home office.

  • Must be able to type 45 WPM.

  • Must have High School Diploma / GED.

  • Must have at least 1 year call center/ work from home experience.

  • Must be able to provide three professional references.


Benefits



  • Starting wage $13.00 Per Hour

  • 40 Hour Per Week

  • Medical / Dental / Vision

  • 401K Option


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