Energy Customer Support Specialist

Tesla Motors
Full time
Customer Support
United States
Hiring from: Anywhere

Energy Customer Support Specialist – Remote



  • Job Category: Sales & Customer Support

  • Req. ID: 64994

  • Job Type: Full-time

  • Tesla participates in the E-Verify Program

  • BUILD THE FUTURE

  • This is a Remote Position


The Role:


Tesla Energy Support Specialists handle a variety of customer issues while delivering on world class customer service. The role of a specialist is to resolve or escalate complaints through appropriate channels and address social media escalations directed at the CEO with critical thinking. Deliver on Tesla Measures of Excellence, perform other duties and assignments including administrative, special projects. Support general call center functions that reinforce the mission to accelerate the world’s transition to sustainable energy.


Energy Support Specialists are the front line and face of the Tesla brand. They should maintain a level of professionalism that exceeds that of our customer’s expectations.


Responsibilities:



  • Achieve minimum expectations on all Key Performance Indicators, monthly and quarterly

  • Provide excellent customer service that is focused on the person as well as the solution.

  • Maintain and follow through on ongoing customer concerns until issue is resolved

  • Work with various Tesla partners, such as scheduling, maintenance, process development, etc.

  • Address tasks in a timely manner

  • Proactively self-educates and maintains expectations regarding training, courses, and procedural/policy updates


Qualifications:



  • Reliable internet connection and a quiet workspace free of disruptions

  • 1 year customer service experience or equivalent

  • Evidence of exceptional ability

  • Proven track record of excellent customer quality and productivity expectations

  • Receptive to constructive feedback

  • Thinks outside the box & takes initiative

  • Experience with Windows and MS Office applications

  • Excellent judgement in solving critical problems

  • Ability to adapt in a fast pace changing environment

  • Team player attitude is a MUST


How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Customer Support Engineer Full-time, Remote Company Description Chili Piper helps businesses help their buyers. People interested in your business typically have to wait hours or days after filling out a form. Not anymore. Our intelligent assistant offers them a simple...
Customer Support
United States
Hiring from: Anywhere
Postscript is redefining marketing for ecommerce companies. By introducing SMS as an entirely new channel for e-commerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Y Combinator and other top...
customer experience troubleshooting chat support
Customer Support
United States
Hiring from: Anywhere
About us ChargedUp is the UK's first and fastest-growing phone charging network with over 3,000 charging stations in venues including M&S, Brewdog, Stone Gate pubs and Westfield shopping centres throughout the UK and across Europe. We are backed by JamJar...
customer support customer service
Customer Support
United Kingdom
Hiring from: Anywhere
MicroTasks.io

Want to take classes online or need someone to deliver food?

All from the comfort of your home.

LEARN MORE