Customer Success Specialist

Time Doctor
Full time saas jira customer success
Customer Support
United States
Hiring from: Anywhere

We want to hire someone who has several years' experience in providing a seamless and personal onboarding and launch experience for customers using B2B software. 


This is a full-time role. You'll need to be able to work in Pacific Standard Time (PST GMT-8) and use our time-tracking software while at work.


For this role, you'll be assisting the customer success manager to:



  • Onboard large teams;

  • Develop relationships with large clients;

  • Set up regular calls with clients to find out if they're meeting their goals while using the product, to suggest improvements and share product knowledge;

  • Prepare and present executive business reviews;

  • Minimize churn by detecting warning signs and proactively reaching out to prevent it;

  • Look for growth opportunities within other departments; and

  • Have face-to-face meetings with larger clients in your area. 


To be the best match for this job, you'll need to have:



  • 2-3 years of experience in a client success role within a SaaS company.

  • Experience working with C-suite executives.

  • Experience upselling and cross-selling.

  • Experience using Jira, Slack, and video email platforms.

  • Experience working remotely is a plus.


This is a full-time remote/ customer success/ virtual/ telecommute position which allows you to work from home. 


About Us


We have a team of more than 70 dynamic and dedicated people working 100% remotely in 30 different countries. 


We are a fast-growing SaaS company. Our vision is to be the most trusted time-tracking and productivity application for remote teams. We want to help companies know if their remote teams are working productively. 


We develop and market Time Doctor, a time-tracking and productivity tool. Our software is used by individuals and teams to track time spent on tasks and to monitor computer activity. 


Learn more about us here: 


https://www.timedoctor.com/jobs.html


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