Customer Support

Elementor
Full time
Customer Support
United States
Hiring from: Anywhere

Customer Support


Global · Full-time


About The Position


We’re a growing start-up company that is changing the internet by providing people around the world the best tools to build amazing websites. We have over 5 million active websites and a world-wide community that loves our product. In order to keep growing, we are looking for a talented and hardworking Technical Support agent to join our Remote Support team. As a Technical Support agent, you’ll join a high-energy working environment and will enable our growth by providing excellent support to Elementor’s users.


Responsibilities



  • Answer support tickets – You will be responsible for replying to support tickets via email or chat

  • Provide superb customer support – Provide clear customer service via different channels, solving technical problems that have to do with WordPress, website design and maintenance

  • Solve customer problems – Answer a variety of product related questions through our support desk, in a professional, empathetic and courteous way.

  • Find out about bugs – Finding and reporting bugs or other issues when they are reported by any of our users

  • Answer pre-sale questions – You will help answer any questions potential customers might have. You will also assist in making the right decision concerning buying Elementor


Requirements



  • Superb level of English

  • At least 2 year of experience in technical support role

  • Substantial experience with WordPress, and knowledge using plugins

  • Knowledge of CSS & HTML

  • Knowledge installing WordPress on Linux servers (FileZilla/DirectAdmin/cPanel)

  • Exceptional courtesy and overall a “people’s person”

  • jQuery, PHP and other coding knowledge

  • Experience with Firebug, Chrome Debugging Console, Opera Dragonfly or a similar tool for web development – Advantage

  • Experience with Elementor – Advantage

  • CV in English only!


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