Quality Assurance Specialist

LawnStarter
Full time QA callcenter Five9
Other
United States
Hiring from: Anywhere

LawnStarter is looking for a Quality Assurance Specialist to join our team! We are a fast-paced technology startup based in Austin, Texas, so joining now is an excellent opportunity to play a key role in helping to scale this company. We're looking for bright individuals who are incredibly diligent and detail oriented. If you want to take ownership of your work and help build something cool, then keep reading.


You'll be joining our Quality Assurance and Training team. It will be your responsibility to learn company processes and policies in order to analyze agent performance to help our team provide the best support possible.


Requirements



  • Must have Call Center QA experience, minimum of 1 year experience

  • Participates in calibration activities and ensures consistency in quality assurance requirements

  • Experience with Five9 (a plus)

  • Experience with Zendesk (a plus)

  • Must have a webcam and be comfortable being on camera

  • Ability to provide constructive coaching and feedback

  • Excellent oral and written communication skills with the ability to communicate with individuals at all levels of the organization

  • Detail-oriented and well organized

  • Performs tasks with a high degree of accuracy


Benefits


LawnStarter is scaling aggressively. If you're interested in working at a lean startup, then there's no better place to be than LawnStarter. We offer all the usual startup perks but we'd rather entice you with the opportunity to work with a great company. Working at a startup shouldn't be about the free swag -- it should be about being a part of something extraordinary.


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