Launch Operation Specialist

DoorDash, Inc.
Full time
United States
Hiring from: Anywhere

Launch Operation Specialist

at DoorDash


This role will be focusing on providing support for launch operations.

This will be a remote role, full time. Requires flexible hours.

What You’ll Do…

You’ll be a specialist focused on supporting the onboarding process of shoppers — our dedicated teams on the ground that manage the picking/packing process for grocery delivery services. The north star of this role is to successfully set shoppers up for success.

  • Onboarding/training. You’ll be the go-to support line for newly hired shoppers to call and inquire about the day-to-day workflow and troubleshooting. You will also manage 30-60 minute training sessions on a regular basis to provide detailed instructions. You are able to effectively communicate with shoppers.

  • IT support/administration. You will process the key administrative steps that are critical to onboarding new hires including on/offboarding and shopper registration process. You are comfortable with documentation and have the details to manage tasks accurately.

  • Procurement. You will manage equipment/device ordering and shipping processes to ensure you keep the shipment schedule and drive 100% delivery prior to the scheduled launch date.

We’re excited about you because…

  • You have a high school diploma, a college degree is a plus.

  • You’re self-motivated, positive, and a team player.

  • You are able to communicate succinctly and effectively with strong written and verbal communication skills.

  • You have the ability to manage multiple competing priorities

  • You’re organized and proficient in G Suite and MS office.

  • You have experiences in customer support, IT service desk, procurement, training/onboarding program management.

  • You are able to manage documentation effectively and efficiently.

  • Flexibility in schedule as you may be required to work any day of the week, across daily operating hours

  • You have strong analytical skills and the ability to problem-solve

  • Eligible to work in the United States

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