Technical Support Engineer
About this job
Location options: Remote
Job type: Full-time
Experience level: Junior, Mid-Level
Role: QA/Test Developer
Joyride is a new marketplace in one of the few overlooked segments left in the automotive industry, unclaimed vehicle auctions. Started by a team of successful entrepreneurs, a few car aficionados, and a talented development team, they had the vision to create the industry-leading online auction platform to make it easy and safe to buy and sell unclaimed vehicles.
Joyride launched in April 2020 after a year of laser-focused brand creation and product development. We are now successfully executing regular online unclaimed vehicle auctions in major U.S. cities and expanding into new markets every day. We are a lean, yet impactful team composed of motivated, positive, and collaborative individuals dedicated to making Joyride the leading unclaimed vehicle auction platform.
About the role:
Joyride is seeking to add a Technical Support Engineer to our team. This role requires the ability to solve complex technical problems, collaborate across teams including Support, Field Operations, Analytics, and Engineering. You will also be involved in a wide range of projects focused on expanding the feature set and capabilities of Joyrides Platform, internal applications, and IT infrastructure.
Activities could include:
-Creation and maintenance of automated reports
-Supporting other teams with questions and issues that may arise
-Other duties as needed
-We are looking for someone who enjoys working at a fast speed while focusing on delivering sustainable solutions and outcomes.
-Strong passion for technology
-Willingness to learn and acquire new skills, highly motivated
-Enthusiastic and positive “can-do” attitude
-Ability to work independently after being shown how to do a task
-Natural prowess to solve problems
-Willingness to collaborate/team player
-Strong written and spoken verbal communication skills
-Ability to work calmly under pressure
-Technical prowess and familiarity is desired in the following areas :
-Experience with providing technical support
-Proficient with SQL databases, query writing and reporting tools
E-xperience supporting modern web-based applications
-Experience using Jira
-Familiarity with commonly used office productivity tools (MS Office, Google Suite.)
-Familiarity with desktop and laptop administration
Bachelor Degree in Computer Science