Sr. Customer Success Manager (FR)

Full time
Customer Support
Hiring from: Anywhere

Urbantz is growing. Our team is on the hunt for a dynamic, high-performing and experienced Customer Success Manager to focus on our french clients.

We're offering not just a place of work, but a culture:

  • Our mission is to make last mile logistics more sustainable by improving our customers' operational efficiency.

  • We operate in one of the most fast growing markets, offering a SaaS solution to retail, logistics, and e-commerce - businesses.

  • We have been growing fast in the past 5 years. Lately, Seedtable has featured us as one of Brussels' startups to watch in 2020.

  • We're a team of international people who believe in the power of team-work and make things happen.

  • We encourage initiative, ownership and creativity in tackling challenges.


Your journey at URBANTZ

As a Customer Success Manager, you are the link between our customers and the product. You will:

  • Work with a wide variety of clients, from SME's and start-ups to big international companies.

  • Analyse and understand customer needs and translate them into the best possible URBANTZ solution.

  • Respect project deadlines and keep track in order to deliver an outstanding customer experience.

  • Be responsible for your own portfolio of clients and engage with them from the onboarding until the go-live.

  • Test the new features of the product in order to validate them.

  • Work closely with our sales and product team to ensure the best customer journey.

  • Help our clients get the most out of our tool by providing trainings, workshops, demos, support, ...


About You

You are a proactive person with both commercial and analytical skills. You also:

  • Speak excellent, (near-) native level of French. Fluent level of English. Any other language is an advantage;

  • Have a Master/Bachelor with up to maximum 5 years of working experience in a similar function;

  • Are willing to invest in your knowledge of business and technical matters;

  • Have excellent communication skills, both written and oral, and are comfortable speaking to stakeholders at different levels – from warehouse managers to CEOs;

  • Are flexible & self-structured;

  • Are as excited about technology as we are;

An experience in a similar position, in supply chain or in an IT environment is a plus. 

What's in it for you?

  • Join a winning team. Great people that work hard but have fun doing that.

  • A fast-growing company where you are given a lot of autonomy and trust.

  • Enter the promising, ever-growing world, of last mile logistics.

  • A competitive compensation package with an uncapped sales commission.

  • You can make a huge impact, and grow with the company.

Our office is in Brussels

If you desire to work to change the future of cities, then this is your chance: don't hesitate and apply now!



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