Customer Success Manager

Wazoku
Full time
Customer Support
United States
Hiring from: Anywhere

Wazoku helps organisations innovate successfully with anyone, anytime, anywhere. Wazoku is a leading enterprise software company providing an innovative idea management platform and Open Innovation capabilities. By combining idea management technologies, a Challenge-Driven Innovation approach and our diverse 500,000 people strong crowd, we are seeking to be our customer’s Global Home for ideas to help them operate within fast decision cycles and continually drive innovation.


Following the recent acquisition of Innocentive, we are expanding our US team and are looking for a Customer Success Manager to look after our Enterprise Customers, ensuring they implement robust innovation processes by using Wazoku’s product and services. Reporting to the Director of Customer Success based in London, you are a dynamic, analytical, and thoughtful professional who builds strong relationships with ease and are looking for a career-defining new challenge. If that describes you and you meet our requirements outlined below, then we’d love to hear from you.


 


Responsibilities


Innovation Consultant


Advise organisations on how to build, staff and manage robust innovation processes which create sustained value over time.


Embed Wazoku’s SaaS platform, Challenge-Driven Innovation methodology and solver community into organisations to drive engagement with our platform and generate value for our customers.


Drive our customers to think about problems in a new way and challenge the status quo


 


Relationship Manager


Manage up to 20 enterprise customers across a range of sectors/industries throughout the Americas, maintaining a clear understanding of the personnel within the accounts, and what the risks, threats and opportunities are associated with these.


Work as part of an account team to forecast retention and upsell opportunities in your customer base and support sales and account management to deliver these.


Establish clear account plans, ensuring the business has appropriate relationships with influencers, decision makers and senior management.


 


Requirements


5+ years of client management experience at a SaaS company, agency or management consultancy.


Significant experience working with Enterprise customers and navigating vast organizations with multiple stakeholders in multiple departments.


Strong technical aptitude, communication skills, a curious mindset, and attention to detail. • Excellent interpersonal skills. Ability to build relationships and become a trusted advisor.


Comfortable working in a high velocity and sometimes ambiguous environment (we’re scaling at speed!)


Must be a US Citizen in order to pass security checks with US Government.


This is a fully remote position, and the role requires being online from 2pm UK time.


Experience in innovation or change management is preferred.


Experience working in US Central Government is also preferable.


 


Benefits


Although we work hard, we also recognise the importance of maintaining a proper integration of work/life priorities and providing a culture that encourages creativity and productivity including:



  • Quarterly incentives for BDR team, with previous ones being $500+ vouchers and team trips away.

  • Health/Dental/Vison insurance plans with GREAT coverage

  • LinkedIn Learning training courses - we invest in your learning & professional development!

  • Complimentary Mental health service – we look after you

  • 401K, HRA and Disability Insurance plans


 


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