Client Success Executive

Buyapowa
Full time
Project Management
United States
Hiring from: Anywhere

Buyapowa is a technology company based in London, with offices in Vancouver, Berlin and London. We operate the leading global refer-a-friend platform, which allows brands and retailers to identify their biggest advocates, then motivates and rewards them for introducing new customers. Plugging seamlessly into an existing website or app, the Buyapowa platform does more than merely ask customers to refer their friends - it incentivises and equips them to share again and again.


Buyapowa is the only advocate marketing platform designed for large enterprises - many of which trade within regulated industries - we deliver a fully-compliant, secure and flexible solution that can be deployed anywhere in the world. Buyapowa works with over 100 of the world's largest brands and retailers, including T-Mobile, EDF, Vodafone, HSBC, boohoo and BT. 


Globally, we're a team of 40 employees and we're growing quickly. We've won awards both for our technology and our work with clients. And we're passionate about what we do - so we like to get things done - but, at the same time, we have fun as a team and thrive off each other's energy.


 

The role: 

The Client Success Executive will play a pivotal role in managing our clients on a day to day basis. 


You will become an expert in Client Success driving value for our clients providing insights, analysis and advice.


Support the CSMs and SCSMs with reporting needs, account analysis, and account set up.


You will be developing client relationships that promote retention and loyalty, ultimately improving client lifetime value and minimising churn.


The insight, analysis and advice we provide is key to our client's success. Our expertise ensures referral becomes a significant customer acquisition channel, and our Client Success team is fundamental to making that happen.


 

What you will do:


  • Collaborate with CSM's and SCSM's to ensure accounts are launched smoothly and speedily

  • Support CSM's and SCSM's with reporting needs, account analysis, and account set up

  • Develop an in-depth knowledge of our products

  • Educate and advise clients of the best practices for running referral marketing campaigns using our platform

  • Build strong and lasting relationships with stakeholders across the client business

  • Train and support clients to increase usage, frequency and effectiveness

  • Analyse and interpret data to offer recommendations to ensure the success of clients' campaigns

  • Arrange regular update calls and meetings with clients to feedback on activity and knowledge sharing

  • Efficiently solve client issues with the support of the wider team

  • Attend regular internal Client Success meetings to provide an overview and insight of key clients to senior management team

  • Be an integral member of the entire Buyapowa team, putting energy and passion into your work.


 

About you: 


  • 1+ years of experience in customer support or management within SaaS organizations

  • Self-starter who thrives in an entrepreneurial, fast-paced environment, with a "no task is too small" attitude

  • Ability to build strong working relationships - a great ambassador for our brand

  • Passionate about technology and an advocate of selling through referral

  • Highly motivated to drive their own success and achieve individual objectives

  • Strong relationship building skills

  • Energetic self-starter with a passionate approach to work 

  • Fluent in either Spanish or French (in addition to English)


 

Bonus points for:


  • Account Management experience / qualifications

  • Educated to a degree level


 

Why you'll love us:


  • You'll be part of a small, competent and highly ambitious team

  • You will own initiatives and have the autonomy to execute your plan

  • Be part of a rapidly growing business expanding internationally

  • Fully remote working


How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

90 Seconds
Full time
Product Owner REMOTE PRODUCT FULL-TIME We are looking for an experienced Product Owner to analyze and define product requirements for the 90 Seconds product development, and translate them into clear specifications, keep on-top of backlogs to ensure we’re shipping quality...
Project Management
United States
Hiring from: Anywhere
Communications Program Manager One of The Sage Group’s clients is seeking a strong Communications Program Manager to drive strategic programs and related communications. Ideally someone coming from a PR agency in the B2B tech space. Client is a multinational enterprise...
Project Management
United States
Hiring from: Anywhere
Shero Commerce
Full time
  Who We Are Shero Commerce is a digital eCommerce agency founded in 2010. Our goal is to be a one-stop shop for established mid-size to large eCommerce retailers. We deliver the expertise and insight they need to build phenomenal shopping...
Project Management
United States
Hiring from: Anywhere