Care Coordinator II – CIED

BioTelemetry
Full time
Healthcare
United States
Hiring from: Anywhere

Remote Care Coordinator II – CIED – Full Time



  • Location: Remote

  • Full time – 40 hours


BioTel Heart is a division of BioTelemetry, Inc., the leading remote medical technology company focused on the delivery of health information to improve quality of life and reduce cost of care. A pioneer in remote patient monitoring, we revolutionized healthcare with the first Mobile Cardiac Outpatient Telemetry (MCOTTM) device, the most accurate and studied arrhythmia monitoring detection system in the market. We provide a single source of cardiac monitoring services as well as remote monitoring data management for cardiac devices and service as an extension of device clinics. We are passionate about connecting people with solutions that save lives, and our growth reflects our focus, commitment and passion for the important work we do each day. As one of the fastest growing connected health companies in the market, we are looking for people to join our team who share our passion and focus.


Overall Job Summary



  • A Remote Care Coordinator II will provide technical, educational, and operational support within the assigned hub to deliver timely device reports, both billable and alert-based reports. Maintains the device portals, schedules, and alert programming.


Essential Duties/Responsibilities


Technical Support



  • Provides clinical support to the customer for device interrogations within 48 hours of receipt

  • Works directly with patient engagement team to re-engage disconnected patients

  • Provide troubleshooting support as requested


Operational Support



  • Assures completion of patient registration and any other required hospital documentation via the jotform enrollment

  • Assists with managing daily coverage logistics as needed


Educational Support



  • Educates and trains physicians, hospital personnel, and office staff on Geneva workflows, platforms, or solutions for which training has been completed


Ongoing Technical Development



  • Stays up to date on new products, solutions, and patient management offerings


Completes all assigned training in a timely manner


Other Duties/Responsibilities



  • Performs other related duties as assigned


Education and Experience Requirements



  • Education: Associate degree or equivalent work experience


Relevant Work Experience:



  • Successfully completes Geneva University training

  • Experience with in office device checks/interrogations of all four medical device manufacturers (Biotronik, Abbott, Boston Scientific, and Medtronic) or previous field clinical specialist experience with one of the four manufacturers

  • Experience utilizing all four home monitoring websites preferred

  • 5 years in a device clinic for an MA, 1 year in a device clinic for a RN, or 3 years of industry experience


Licenses/Certifications:



  • licensed nurse (RN, LPN, LVN) or medical device technicians

  • CCDS preferred

  • CRAT/CCT obtained 180 days of employment


Required Knowledge, Skills, and Abilities


Knowledge/Abilities –Technical Skills:



  • Has basic understanding of how Geneva products and solutions offer value to the customer

  • Has a basic understanding of the competitive landscape

  • Proficient in Microsoft Office


Customer Service: WECARE – BioTelemetry based customer centric program


EEO/AAP – Biotelemetry provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state or federal law.


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