Customer Success Specialist

Leap Tools
Full time
Customer Support
United States
Hiring from: Anywhere

Customer Success Specialist


You love learning new things and solving puzzles. Getting the right answer just feels awesome. You are always looking for improvements and ways to automate. You pay close attention to details and it bugs you when others do not. You thrive in a team that challenges you and lifts each other up. 


You are a technical guru in our Customer Success team. You like collaborating with developers to resolve complex client problems. You are comfortable handling a high volume of data as you keep one eye on clients and the other eye on code.


We are well funded and growing exponentially. Last year, our revenue grew faster than Uber when they were our size. We are building the world's most advanced tools for retail and e-commerce. Our customers include local retailers such as Alexanian's, Fortune 500 companies such as Mohawk Industries, and leading global brands such as Crate&Barrel. We are looking for obsessive and collaborative challenge-seekers to amplify our momentum and help us create an iconic Canadian tech company.


 


Requirements: 



  • Excellent attention to detail

  • Ability to manage tight deadlines

  • Comfortable using spreadsheets and Google Docs

  • Experience with Python, JavaScript, or HTML/CSS would be an asset

  • Experience in a customer-facing role

  • Clear communication skills


 


About our culture



  • We work in tight-knit teams to maximize speed and cultivate an ownership mentality.

  • We believe outstanding results require outstanding effort.

  • We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.

  • We promote an open environment where ideas are challenged. The best ideas win. 

  • We judge ourselves based on our achievements and our ability to execute on our promises. We act with urgency.

  • We love to compete and have fun. Beware of our game nights!


 


About our products


Imagine you want to buy a rug for your living room. You want to make sure it will fit and look good. Our technology lets you see the rug in your own room before you buy it. Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo4r


 


About our results


5x increase in e-commerce conversion rates and a dramatic decrease in the time it takes to make a purchase decision. We are also reducing carbon footprint by eliminating trips to the store and avoiding product returns, while also saving marriages -- because now you can be sure the products you buy for your home will fit and look good.



About our office and remote work


We are conveniently located in downtown Toronto with nearby access to both of the main subway lines. Our office is spacious with roomy desks, comfortable chairs, and top tech gear. The kitchen is packed with essentials including healthy snacks, exotic teas and fresh ground coffee. And we are surrounded by great restaurants and food options. The only downside is we don't have any plants (yet).


Many of us choose to work from home, either full-time or partially. We encourage our teams to work from wherever they are most productive. We've come up with a few ways to keep everyone on the same page, including a quick company-wide check-in every Monday, remote coffee breaks on Fridays, and ad-hoc topical sharing sessions. Another big upside is you get to be around plants (if you have them).


 


About our hiring process

Now: You upload your resume and complete a brief questionnaire.
Week 1: We arrange a phone call with you to assess your abilities.
Week 1 or 2: You attend the first on-site interview. 
Week 2 or 3: You attend the second on-site interview soon after.
Week 2 or 3: You receive an offer. 


Take the Leap. Apply now. 


Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r


 


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