YouGov Chat is a chat-based content platform for opinion sharing. We combine chatbot technology with editorial flare to create a more interactive, engaging and worthwhile way for people to engage and share their views about the topics they care about.
As we look to ambitiously grow our 300,000+ user base, we have an exciting opportunity for a diligent and organised Conversation Scripter to join our team to help us publish our chat content all around the world.
Alongside other Scripters and Data Processing Execs, you will be responsible for supporting the global rollout of our chat content, taking translated scripts and turning them into interesting and engaging content experiences for people all around the world to participate in and enjoy.
The successful candidate will be self-motivated, a confident communicator and a great team player who is able to pick up new systems quickly.
Building an innovative new chat platform marks an exciting new chapter for YouGov and we are looking for candidates who are demonstrably enthusiastic about becoming part of that.
What will I be delivering?
Use our bespoke chat CMS to provide scripting services for chat content editors
To take complex chat scripts from editors (in Excel/GoogleSheets), inputting the questions, answers and logic jumps into our bespoke CMS in an accurate and timely manner
Be comfortable working with multiple languages, ensuring close attention to detail when copying/pasting scripts into the CMS
Testing conversation logic to ensure that it is error free, especially when using unfamiliar languages
Using experience to liaise with internal clients, advising on best practice and assisting with problem solving
Management of own workload to ensure that deadlines are met and standards are achieved.
To maintain excellent record administration so as to have an accurate log of work carried out as part of the service
To ensure all reporting and management requests are accurate and delivered on time
1-2 years’ experience within a similar role, orientated around Survey scripting / Data Entry.
The ability to work independently and as a team
Ability to deliver results, meet deadlines and manage time effectively
Organised, efficient and diligent. Very strong attention to detail is a must.
Ability to work with people at all levels
The candidate will have an additional perk of working with a global team of YouGov Chat which will help in tremendous exposure.
Candidates based in Mumbai/Bangalore can apply for the role. The working days will be Mon-Fri.