Employee Relations Program and Policy Lead

Full time
Human Resources
United States
Hiring from: Anywhere

Employee Relations Program and Policy Lead

  • Job Location: Remote – US

Role Value Proposition:

The Employee Relations Policy and Program Lead serves as an enterprise subject matter consultant on HR policies and programs, under general direction of the Employee Relations (ER) Policy and Program Director. The proactive advocate in this role consults, advises and provides best practice solutions to ER/HR colleagues, HR Business Partners, and business management on interpretation of company policies and programs, including complex issues involving employment laws including federal, state, municipal regulations and leave management matters.

Key Responsibilities:

  • Manage the relationship with MetLife’s Total Absence Management team, representing the employer (“MetLife”), by operating in coordination with Corporate Benefits, MetLife Disability, National Accounts and the HR US SDC on all aspects related to the program;

  • Act as a strategic partner and lead contact for issues pertaining to leave management. These may include, but are not limited to; employee escalations, handling inquiries, successful implementation of new programs (e.g. state required paid leave) to ensure successful set up by engaging other internal partners (e.g. Payroll, SDC, Employment law);

  • Evaluate and identify issues, solutions and improvements for program and process related enhancements. Support all plan and program design changes from an ER perspective;

  • Work closely with ER Director on changes, proposals and final decisions for significant changes which impact MetLife’s policies and programs;

  • Lead and/or assist with projects representing Employee Relations, including enterprise wide project teams with internal HR COE and business partners;

  • Propose, evaluate and implement content development or changes to ER policies and programs which may include updates to process and practice, focusing on increasing effectiveness and decreasing legal exposure;

  • Draft communications, policy writing, training materials and/or presentations and facilitate as assigned;

  • Conduct annual review of ER policies as necessary to ensure compliance with applicable laws, government regulations and other internal processes /practices;

  • Serve as lead on external benchmarking to identify best practices and innovative ideologies. Review the findings and any proposals with ER Policy and Program Director

  • Coordinate mandatory regulatory notice requirements to US employees in accordance with applicable law;

  • Prepare correspondence, tracking, and research and analysis required for completing benchmarking surveys. Coordinate strong, timely and accurate responses to external benchmarking surveys involving ER programs/initiatives that support employer of choice designations.

  • Respond to request for proposals (RFP) and/or work with Legal partners to provide such information.

  • Partner with HR COE’s, including but not limited to Corporate Benefits and Diversity and Inclusion teams to ensure responses are consistent with enterprise theory and practice. Present analysis, findings, response recommendations to ER Policy and Program Director;

  • Prepare content and conduct ER team training in matters pertaining to employment law changes and its impact on MetLife’s programs, policies and/or practices;

  • Coordinate and oversee quarterly HR policy governance committee meetings which includes but is not limited to gathering and/or eliciting agenda items and leading the meetings. Prepare presentations and supporting materials for review by committee.

Essential Business Experience and Technical Skills:

  • 5 – 8 years of experience in Human Resources, Employee Relations or related field

  • Bachelor’s degree in related field, or equivalent experience

  • Advanced knowledge of Employee Relations theory, practice, policies, and procedures

  • Comprehensive knowledge of employment law principles, techniques, procedures and applicable laws and regulations, including Title VII, FMLA, ADAAA, FLSA

  • Flexibility and ability to handle multiple priorities

  • Advanced analytical, problem solving, organizational, influencing, and negotiation skills

  • Strong verbal and written communication skills with the ability to collaborate

  • Strong presentation and conflict resolution skills

  • Prior experience in leading presentations and/or projects

  • Proven ability to be solution driven and demonstrate team player behaviors

  • Prior experience writing company policies and procedures

  • Thought Leadership skills

  • Project Management experience



Business Category

Human Resources

Number of Openings


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”


  • MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

  • We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

  • MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

  • We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

  • MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

  • MetLife maintains a drug-free workplace.

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