Scheduling Center Agent

Neighborly Brands
Full time
Administrative
United States
Hiring from: Anywhere

Scheduling Center Agent



  • req764

  • Job available in these locations:

    • Irving, TX, or Remote, United States

    • United States




Company Overview


Neighborly is the world’s largest home services franchisor of 27 service brands and over 4,300 franchise owners serving 10million+ customers in nine countries, focused on repairing, maintaining and enhancing homes and businesses. The company operates online platforms that connect consumers to service providers in their local communities that meet their rigorous standards as a franchisor across 18 service categories at www.getneighborly.com in the United States and www.getneighbourly.ca in Canada. The company was founded in 1981 as Dwyer Group with its world headquarters in Waco, Texas. More information about Neighborly/Neighbourly, and its franchise concepts, is available at www.NeighborlyBrands.com and www.nbly.co.uk.


Neighborly is an active member in the International Franchise Association (IFA), Canadian Franchise Association (CFA), British Franchise Association (BFA) and German Franchise Association and is a founding company of the Veterans Transition Franchise Initiative (VetFran). Neighborly was named as part of the 2019 Inc. 5000 most successful privately-owned companies in America and the 2019 and 2020 recipient for the Global Franchise Award for Best Property and Home Maintenance Franchise.


Position Overview


Work from Home Scheduling Agents. We primarily take incoming calls and schedule appointments for over 80 locations across the United States and Canada. This position will allow you to work in the comfort of your home!


Primary Responsibilities:



  • Handle incoming calls.

  • Outbound calling campaigns.

  • Handle incoming web leads.

  • Handle franchisee request.

  • Maintain confidentiality of personal information.

  • Interface with others in a professional manner and be a trusted go to person.

  • Other duties and responsibilities as assigned.


Required Attributes:



  • Must have high-speed internet.

  • Distraction-free work environment.

  • Customer service experience.

  • Highly organized and detail-oriented.

  • Self-starter. Ability to work autonomously with little support.

  • Computer literacy including strong experience with Microsoft Word, Excel and Outlook is required.

  • Ability to work well under pressure and meet deadlines.

  • Sense of humor.


Education & Experience:



  • High School Diploma or GED.


Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.


Pay Range: 12.00 – 13.00/hour


#LI-REMOTE


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