Customer Support Consultant

SupportYourApp
Full time
Customer Support
United States
Hiring from: Anywhere

Interested in Software, Hardware and E-Commerce products?


Join our SupportYourApp team as a Customer Support Consultant and provide high-level quality support for famous IT-companies from all over the world.



Who are we?


SupportYourApp is a leading customer support outsourcing company. We work with 25 countries and provide support in 31 languages. There are amazing startups as well as leaders of IT industry among our clients. Grab your chance to join them, and send us your CV in English pointing out your outstanding skills!


Visit our website: www.supportyourapp.com


 


Requirements



  • Fluent English or German

  • Analytical & Research Skills

  • Customer-oriented and responsible attitude


 


Will be a great plus:



  • Experience with CRM systems

  • Experience in Customer Support

  • Experience with native speakers

  • International exchange programs participation

  • Stress resistance


 


What You’ll Be Doing:



  • Resolving basic to complex support issues for customer inquiries received via omni-channel support (emails, live chat, and calls)

  • Becoming a product expert and providing documentation updates to our knowledge base

  • Ensuring customers' satisfaction

  • Communicating with developers from various IT-companies


 


Benefits



  • Flexible or fixed schedule

  • Opportunity to work remotely

  • Competitive compensation

  • Paid intensive training and trial period

  • Great management with no bureaucracy

  • Good bonuses for referring friends (referral program)

  • SupportYourApp Medical Policy

  • Coffee, tea, candy, season fruit, and vegetables

  • Various sports events and teambuildings

  • Partial compensation for SportLife membership

  • Corporate Library

  • Occasional business trips


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