Software Development Support Engineer

DriveWealth Technologies LLC
Full time rest amazon-web-services java javascript api
Software Development
United States
Hiring from: United States

About this job


Compensation: Equity
Location options: Remote, Visa sponsor
Job type: Full-time
Experience level: Mid-Level
Role: Backend Developer
Industry: B2B Trade, Financial Technology, Investment Banking
Company size: 51–200 people
Company type: VC Funded



Technologies

rest, amazon-web-services, java, javascript, api



Job description

Your primary responsibility is to provide technical support for the DriveWealth platform - from internal broker-dealer teams using our management dashboard to external partners integrating with our REST APIs. We are seeking someone that has exceptional attention to detail and values simplicity over complexity, both in processes and communication.



Responsibilities:



  • Further define and develop enhancements to existing support workflows using ticketing systems and tools.

  • Become a key member of a strong Support team, bridging the gap between internal product, engineering, and client facing teams. You'll focus on ensuring a smooth client experience by tackling high priority issues and driving resolution of issues.

  • Own technical customer escalations and ensure application stability, including monitoring of partner Slack channels, troubleshooting of issues, and assisting partners in remediation.

  • Collect information and document bugs with Engineering for product issues that are impacting internal and external customers.


Required Qualifications



  • Experience with modern REST APIs.

  • Experience with JIRA Service Desk and Confluence.

  • Ability to work shift hours, nights and potentially weekends

  • Ability to maintain composure under stressful conditions

  • Thoughtful, patient, and direct communicator.

  • Strong analytical and problem-solving skills.


Preferred Qualifications



  • 5+ years working in software engineering or technical product management at a software company

  • Working knowledge of log management and analysis tools such as SumoLogic

  • Knowledge of SQL and non-relational databases

  • Knowledge of technical microservices architecture

  • Knowledge of REST and JSON as well as POSTMAN for testing

  • Experience with order/transaction, clearance and settlement processing platforms a plus

  • Knowledge of Amazon Web Services (AWS) products

  • Scripting experience with language such as Python is a plus



How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

View job 25,000 - 60,000 EUR / year
About this job Compensation: €25k - 60k | EquityLocation options: RemoteJob type: Full-timeExperience level: Mid-Level, SeniorRole: Backend DeveloperTechnologies java, spring-boot, hibernate, maven, rest Job description Entscheide dich für eine Karriere als Backend Software-EntwicklerIn in unserem Unternehmen – und präge unsere...
java spring-boot hibernate maven rest
Software Development
Germany
Hiring from: Germany
View job 50,000 - 65,000 EUR / year
About this job Compensation: €50k - 65kLocation options: RemoteJob type: Full-timeExperience level: Mid-LevelTechnologies java, hybris, sap-commerce-cloud, e-commerce, spring-boot Job description SAP Commerce Cloud (Hybris) Entwickler (m/w/d) - 100% remote - Digitaler Einstellungsprozess - Deine Aufgaben Als erfahrener Entwickler unterstützen du...
java hybris sap-commerce-cloud e-commerce spring-boot
Software Development
Germany
Hiring from: Germany
Overloop
Full time
View job 30,000 - 50,000 GBP / year
About this job Compensation: £30k - 50kLocation options: RemoteJob type: Full-timeExperience level: Junior, Mid-LevelIndustry: Digital Media, Digital Video Distribution, FilmCompany size: 11–50 peopleCompany type: PrivateTechnologies reactjs, javascript, node.js, apollo, neo4j Job description We're looking for an engineer with Javascript experience...
reactjs javascript node.js apollo neo4j
Software Development
No Location
Hiring from: Europe