Customer Service, Data Entry Specialist

Customer Service/Data Entry Specialist

• Job ID2021-5221

Category

• Customer Service/Support


• Type


• Contract to hire

Overview

• Customer Service/Data Entry Specialist – San Francisco, CA 94107


• Nationwide Remote Position!!!


• Pay: $15/Hour


• Contract


• M-F 40 Hours

Company Overview

Our company makes communications easy and powerful. With our platform, businesses can make communications relevant and contextual by embedding real-time communication and authentication capabilities directly into their software applications. We give businesses the ability to innovate, prototype, create, and connect with their customers at the right time and in the right way. Founded in 2008, we are a public company based in San Francisco, California with other offices around the world.

Responsibilities:

• Handle customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Plans database upgrades by maintaining, evaluating, and improving a transaction processing model


• Identify and assess customers’ needs to achieve satisfaction


• Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.


• Compile, sort and verify the accuracy of data before it is entered.


• Locate and correct data entry errors or report them to supervisors.


• Maintain logs of activities and completed work.

Skills:

• 5 years Data Entry experience preferred


• Zendesk experience


• Knowledge of data architecture, data quality, data mapping, and data structures ·


• Experience working directly with external or internal customers, obtaining documentation, providing support, and interacting with their IT staff and infrastructure


• Take the extra mile to engage customers


• Customer orientation and ability to adapt/respond to different types of characters


• Verbal and written communication skills, attention to detail, and interpersonal skills.


• Ability to work independently and manage one’s time.


• Ability to accurately document and record customer/client information.


• Previous experience with computer applications, such as Microsoft Word and Excel.


• High school degree