Customer Success Support Analyst

Ambra Health
Full time
Customer Support
United States
Hiring from: Anywhere

Customer Success Support Analyst



  • Remote OK

  • Full-Time

  • Customer Success


The Customer Success Support Analyst role is a unique opportunity to kick-start your career in healthcare technology. As a Customer Success Support Analyst, you will be a primary troubleshooter for Ambra’s customer base during normal business hours. Given the nature of our customer’s business, support/help are required 24/7. As such, the Customer Success Support Analyst will play a crucial role in enabling patient care delivery at all times. Beyond that, the Customer Success Support Analyst will also have the opportunity to dive into our product’s software configuration capabilities while helping transition customer deployments to their “go-live” phase. In order to provide the tools you need to best succeed in this role, we will provide ample training and resources.


Responsibilities



  • Answer phone calls, chats, and tickets for existing Ambra Customers

  • Troubleshoot technical issues with Ambra Customers

  • Escalate technical issues with Ambra Customers when needed

  • Work with existing Analysts/Senior Analysts to manage ticket queue

  • Configure customer workflows to propel the speed of deployment with the Ambra software

  • Drive and own ad hoc miscellaneous projects as Ambra operations aim to continuously evolve and improve


Requirements



  • Education: College Degree

  • Location: Remote

    • Must have availability from 9-5pm MST for training during first two months following start date



  • Hours: Full Time

    • Opportunities for EST, MST, and Overnight Shifts



  • Qualities

    • Team player mindset

    • Desire to make an impact in the healthcare industry

    • Interest in learning technical skills

    • Strong interpersonal skills

    • Experience in Customer Service a plus!




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