Clinical Specialist

Lyra Health
Full time
Healthcare
United States
Hiring from: Anywhere

Clinical specialist



  • After hours – REMOTE –

  • REMOTE /

  • CLINICAL – CARE TEAM /

  • FULL-TIME


About Lyra Health



  • Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home.

  • We work with leading companies, such as Starbucks, Morgan Stanley, Facebook, Uber and other Fortune 500 companies, to deliver instant access to effective, high-quality mental health care for their employees and their families.

  • Our innovative digital care platform and elite provider network offers life-changing mental health care to more than 1.5 million people today.

  • Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $292 million from leading investors, including Addition, Adams Street, Venrock, Greylock, Glynn Capital, Tenaya Capital, IVP, Meritech, and others.


The Role



  • As an After Hours Clinical Specialist, you’ll be doing the important, meaningful work of managing crises and providing in-the-moment telephone support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers.

  • This position does not involve providing clinical services or therapy, but instead focuses on supporting clients in connecting to care, exclusively by phone and email, focusing on evidence-based, brief interventions.


THIS IS AN AFTER HOURS, WEEKEND, AND HOLIDAY POSITION. Applicants interested in being considered for this role MUST consistently be able to work one or more of the following shifts*:



  • Monday through Friday:

  • 4:30pm PST to 11:30pm PST


OR



  • 11:00pm PST to 6:00am PST

  • Weekends/Holidays:

  • 7:00am PST to 3:30pm PST

  • 3:00pm PST to 11:30pm PST

  • 11:00pm PST to 6:00am PST


exact shift times are subject to change

We Are:



  • A fast-paced, growing company – We move quickly to evolve tools and protocols based on data, so team members are expected to be curious and open to feedback, adapt quickly to new protocols, and make significant contributions to process improvements.

  • A remote team with dynamic roles – We expect our team members to go beyond just casework by providing actionable feedback for internal teams and thinking critically about our care model. Unlike larger companies, we are building the company from the ground up, so we are iterating many processes as we grow.

  • Making an impact – nearly 1,600,000 members are eligible for care through Lyra, and every day we impact the lives of hundreds of people by improving access to life-changing mental health care.


You Are:



  • Agile: you flourish in a fast­-paced, rapidly changing environment

  • A proven performer: you’ve excelled in roles with constantly evolving responsibilities

  • An excellent communicator: written and verbal communication is your strength

  • A time management guru: you efficiently move through a to-­do list and effectively prioritize and triage competing demands

  • Tech savvy: you easily adopt and are able to navigate new technology platforms with minimal ramp up

  • Eager to learn: you’re excited to work in digital health within a start-up

  • Independent and collaborative: you navigate crisis with minimal direction, but are a team player

  • Growth-oriented: you thrive on constructive feedback, which you view as an opportunity to polish skills

  • Excellent at crisis management: you are comfortable working with clients with suicidality and can use a structured interview to assess for risk and do safety planning


Responsibilities:



  • Skillfully manage client crises after hours, providing brief risk assessment, safety planning, and de-escalation over the phone, with the goal of connecting the client to a therapist; caseload is exclusively members reaching out after-hours, weekend, and/or holiday for support

  • Independently manage a caseload of complex, multi-need clients

  • Effectively and professionally communicate with clients and HR managers throughout the process of accessing care, via email, phone, and occasionally text

  • Provide consultation to HR or benefits leaders around concerns about an employee’s mental health

  • Advise non-clinical after-hours staff related to issues of risk and safety

  • Creatively troubleshoot roadblocks to offering personalized, high quality clinical care for our clients

  • Complete client registrations and troubleshoot basic user technology issues

  • Use Lyra’s proprietary matching software to connect clients to the best providers based on each individual client’s specific needs and preferences

  • Additional duties as assigned


Requirements:



  • Master’s degree in clinical social work or equivalent; LCSW, LMFT, LPC, or equivalent independent clinical licensure (Not requiring supervision). We’re unable to provide supervised hours toward licensure.

  • Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting)

  • Comfort in environments with constantly evolving responsibilities

  • Passion for connecting individuals with excellent care and able to provide short-term support over the phone and via email

  • Bilingual, Spanish-speaking candidates preferred

  • A letter of interest is required as part of the application


We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.


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