Director of Technology Account Management

Unite Us
Full time
Business Management
United States
Hiring from: Anywhere

Director of Technology Account Management



  • New York, NY or Remote

  • Job Title: Director of Technology Account Management

  • Department: Technology


Who we are:


As our co-founders transitioned from military to civilian life, they encountered barriers and inefficiencies navigating the most basic health and social services. Together, they set out to improve that experience for others. Recognizing that social care is essential for better health outcomes, they embarked on a mission to connect people to the care they need, when they need it, in communities across the country. Unite Us has developed an intuitive and seamless technology solution that goes beyond the traditional referral method. We work side-by-side with local organizations, and track data and outcomes to build coordinated care networks that support all aspects of community health. Unite Us is boldly changing the nation’s care delivery system. If you want to do well and do good, join Unite Us– we can build healthier communities together.


Description:


We are looking for a Director of Technology Account Management who will be accountable for maximizing customer satisfaction with Unite Us platform and technology services. You will work with our product, customer success, and engineering team to deliver best in class experiences to our customers. You will also be involved in continuously helping to improve our platform. You will serve a critical role in helping Unite Us partners and clients, whether that be a healthcare system, a government entity, or a community-based organization, bring about systemic change to solve the social care needs of the community. You will potentially be managing a team of account managers and project managers as this organization grows.


What You’ll Do:



  • You are accountable for maximizing customer satisfaction with Unite Us platform and technology services across implementation and operations

  • Understand customer expectations from functionality, interoperability and data perspective, document and communicate them internally to technology team

  • Work collaboratively with customers and internal stakeholders to reach agreement on implement deliverables and deadlines that is consistent with organizational goals and annual KPIs

  • Collaborate with the engineering team, providing valuable insight as to how the platform can be improved to better serve customers, the Unite Us team and the broader community

  • Collaborate with Customer Success teams to be unified voice to the client from technology and services perspective

  • Collaborate with sales team to engage with strategic clients during sales process to align on technology goals/solutions and establish relationship


What’s Required:



  • You are constantly thinking about how we can continuously maximize customer satisfaction

  • You are resourceful, open-minded and enjoy problem solving

  • You believe that clearly communicated solutions are just important as the implementation

  • You pay attention to the details

  • You care about serving customers and delivering a great product

  • You have good interpersonal skills, are diligent, and self-motivated

  • You have an eagerness to learn and excel in a high-paced environment

  • You are quick on your feet and not scared to fill in the gaps when necessary

  • You keep promises, meet deadlines, and track budgets


Education and Experience:



  • At least 7 years of experience managing technology account management teams

  • Experience of managing customers in a fast evolving industry

  • Strategic mindset and ability to collaborate and share technical feedback as a super user with engineering and product teams to help guide and steer the product roadmap

  • Proven ability to consult clients: designing specifications, requirements and potential solutions creating win wins

  • Experience in communicating timelines, understanding dependencies, and managing multiple project workstreams

  • Experience in collaborating with teams across the organization to form a unified view to the customer


Bonus:



  • Experience with large healthcare systems, payers, and/or human and social services

  • Experience with a clientele who have complex Data requirements

  • Experience of being part of a first mover organization in an fast evolving space


Environmental Job Requirements & Working Conditions:



  • This position can be based in New York, NY or Raleigh, NC or Remote (US Based)


How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

BookNook
Full time
Marketing Manager MULTIPLE LOCATIONS CUSTOMER SUCCESS FULL TIME About Us BookNook is on a mission to ensure every child has access to a world-class reading teacher. We offer easy-to-use tools for educators and caring adults, that empower them to provide...
Business Management
United States
Hiring from: Anywhere
Director, Technical Recruiting Remote Imply is behind a data platform that’s used at some of the largest companies in the world to answer complex questions from trillions of events and data points in less than a second. To power our...
Business Management
United States
Hiring from: Anywhere
Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web.  We’re looking for a Director, Customer Success to develop and execute customer centric programs for Webflow’s Enterprise Customers to drive retention, growth, and...
Business Management
United States
Hiring from: Anywhere