Social Media Community Manager – American English Speaker

Social Element
Full time
Marketing and Sales
United States
Hiring from: Anywhere

Social Media Community Manager – American English Speaker



  • (Multiple states) – Temporary

  • Are you a native-level American English speaker with outstanding language skills?

  • Do you love connecting with people on social media?

  • Would you like to work in a diverse and multicultural team?


Currently, we are looking for a native-level American English Community Manager to support our clients’ brands and make sure their online reputation is kept safe at all times. Community Managers provide meaningful customer relationships, while being aware of any potential issue on the social media platforms. In addition to this, there will be localisation work as well. This means you’ll ensure that any content posted on behalf of the client is not only grammatically correct but also reflect the cultural nuances of that region too, leading to more engagement in social media platforms.


Our Community Managers work on a freelance basis, so we are looking for people who are flexible, and feel comfortable working remotely.


THIS JOB IS FOR YOU IF



  • You have native-level American English.

  • You are a social media enthusiast with experience using Facebook, Twitter, Instagram and YouTube. You are confident with digital technology, and you know the latest trends in social media and best practice like the back of your hand.

  • You have sound judgement and brand awareness as you have to make sure posts respond in accordance with our client’s policies and guidelines.

  • You have strong communication skills and you know how to read between the lines.

  • Attention to detail is one of your strengths, as you’ll be publishing content publicly online

  • You have previous commercial community and social media management experience, either with a brand, or digital agency


WORKING HOURS


This is an hourly-paid, remote work opportunity, and you must be available to work between 20-40hs per week. (GMT 2pm-5am / EST 9am-12am / PST 6am-9pm)


WHAT YOU’LL DO



  • Work autonomously to deliver an effective service for our clients, across a variety of social media channels

  • Understand the client’s social media strategy, tone-of-voice, and brand guidelines, so you can communicate with customers efficiently and effectively

  • Respond to complaints, queries, and to engage with the online audience

  • Be responsible for the reputation of the brand online

  • Work closely with senior members of the Client Services teams to ensure the project is successfully managed

  • Collate and share feedback and insights gained from social media management of the client’s channels

  • Complete shift reports (internal reports) accurately and on time


ABOUT US


The Social Element is not your typical social media agency. Our number one focus is to provide business solutions for global clients through true human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including content, customer service, listening, reporting, and crisis management. We pride ourselves in having exceptional talent in our business. As the pioneers of social, we stay at the forefront by constantly creating, learning, and guiding.


Our relationships with our clients are true partnerships as we become an extension of their team: trusted, committed, leading.


The Social Element is a global social media management agency delivering high-quality, multi-lingual social media management, customer care, social listening, insight, and consultancy. It also offers crisis management training and simulations via its partner brand, Polpeo.


How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

FormAssembly
Full time
Sales Development Manager Location: Remote Remote US FormAssembly is a 100% remote SaaS company dedicated to helping customers streamline organizational processes and be better stewards of their data and we are looking for key individuals to join our rapidly growing...
Marketing and Sales
United States
Hiring from: Anywhere
CyberEdge Group
Full time
IT Industry Product Marketing Contractor USA $75-$115 per hour Hourly Contract LOCATION: Your home office anywhere in the United States DESCRIPTION: CyberEdge Group (http://www.cyber-edge.com) is an award-winning marketing and research consulting firm serving software and hardware vendors in the high-tech...
Marketing and Sales
United States
Hiring from: Anywhere
Cache Ventures
Full time
Account Executive Location: Remote, Remote US Full time Description We’re looking for a hard-working, highly motivated, self-starter to join our tight-knit team as an Account Executive. If you have an interest in startups, software or digital marketing, this is an...
Marketing and Sales
United States
Hiring from: Anywhere