Customer Success Manager (SaaS)

OnceHub
Full time
Customer Support
United States
Hiring from: Anywhere
Description

OnceHub (www.oncehub.com) is an innovative and thriving Software-as-a-Service company that provides a feature-rich scheduling platform to businesses. At OnceHub we’re all about powering organizations with smart scheduling solutions that shorten time-to-engagement in all phases of the customer lifecycle.


We are a remote-first company and all of our teams now work from home. We're a team of passionate and driven individuals living and working remotely across seven countries and five continents. We have ambitious growth plans and we already have team members in the UK, Ireland, India, Israel, New Zealand, South Africa, and the USA. 


We are accepting applications for individuals to join our growing Customer Success team as a Customer Success Manager. This is a work from home, entry level position that we are hiring for in select states in the USA and New Zealand. At this time, you must have work authorization and currently reside in one of these countries in order to be considered for the position. If you are in the USA, you must have work authorization and reside in either Alaska, Florida, Georgia, North Carolina, Texas, Utah, or Virginia. 


An ideal candidate should be a fast learner, independent and creative thinker, complies with standards, and maintains the highest levels of transparency. Working for us, you’ll have the opportunity to add new business and technical skills to your repertoire in a team-focused environment. As our company grows, so will your opportunities.


 


Responsibilities:




  • Answer phone calls and emails, providing support on a wide range of topics




  • Act as a trusted adviser to new and prospective customers




  • Review customer requirements to provide the most optimal solution for their organization




  • Troubleshoot technical issues and communicate back to the customer




  • Stay up-to-date by reading technical articles and receiving training for new features




This is a full time salaried position. Your usual schedule would consist of 8.5 hour shifts but more time may be required depending on daily circumstances. At this time we have two shifts option available and are accepting applications from individuals interested in working:




  • Sunday - Thursday, starting between 4pm and 7pm (USA Eastern Time Zone) 




OR




  • Tuesday - Saturday, starting between 4pm and 7pm (USA Eastern Time Zone) 




Please note, this is an entry level position and the annual salary is $30,000.


 

Requirements



  • Bachelor’s degree is requested, however, a combination of education and experience may be considered 




  • 0-3 years of Customer Success/Support experience (SaaS experience preferred)




  • Analytical mindset with ability to quickly recognize patterns  




  • Able to master new software and systems effortlessly and quickly




  • Superb writing and communication skills: accurate, focused, and detailed




  • Excellent at multitasking and highly productive




  • Strong interpersonal skills




 


Preferred:



  • Salesforce experience

  • Familiarity with web development languages (HTML, CSS, Javascript, etc.)

  • This is a remote position.


 

Benefits

This is a fully remote, work from home position.


At this time, you must have work authorization and currently reside in either  New Zealand or one of the following states in the USA: Alaska, Florida, Georgia, North Carolina, Texas, Utah, or Virginia.  We are not able to consider applications from candidates located outside of these locations at this time.

      

For our USA employees we offer company sponsored benefits including health insurance, dental insurance, vision insurance, life insurance, and a matching 401(k). For all employees we provide paid sick days, PTO, and work equipment. If you want to join our growing team please send us your resume!


 

Skills

Bachelor’s degree is requested, however, a combination of education and experience may be considered  0-3 years of Customer Success/Support experience (SaaS experience preferred) Analytical mindset with ability to quickly recognize patterns   Able to master new software and systems effortlessly and quickly Superb writing and communication skills: accurate, focused, and detailed Excellent at multitasking and highly productive Strong interpersonal skills Preferred: Salesforce experience Familiarity with web development languages (HTML, CSS, Javascript, etc.)


 

 


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