Senior Customer Support Consultant

ArcherPoint
Full time
Customer Support
United States
Hiring from: Anywhere

Senior Customer Support Consultant



  • Location: US National

  • Remote

  • Full Time


ArcherPoint is currently adding a NAV/BC Customer Support Consultant to our Customer Service team. The main mission of the NAV/BC Customer Service Representative role is to triage and solve client problems. Customer Service is often the entry point for our clients to report problems or initiate work requests, and our Customer Service team is front-line critical in the overall experience and satisfaction of each client. ArcherPoint prides itself on delighting clients with amazing services which is the critical focus of our Customer Service team.


As a member of the ArcherPoint Customer Service team, you will be working with our clients to evaluate and resolve issues associated with their Microsoft Dynamics NAV/BCsystem. The issues reported to the customer service team can be related to software application or hardware and include all versions of Microsoft Dynamics NAV & Business Central. The successful Customer Service Representative candidate will work with clients to narrow down the area of concern and resolve the problem, if possible, or work with other ArcherPoint team members to resolve the problem.


Specifically, the NAV/BC Customer Support Consultant is accountable for:



  • Delivering NAV & Business Central functional and technical services to our clients

  • Resolving, monitoring and following-up on tickets with appropriate urgency

  • Coordinating and engaging other NAV/BC functional and technical experts on resolving complex issues or requests, ensuring timely communication with client at all times

  • Publishing and updating knowledge-based articles

  • Assisting Marketing with Web and Social Media content


This role requires someone with not only excellent customer service skills but also a strong attention to detail, strong decision-making & analytical skills, and the ability to communicate clearly and professionally. 2-4 years of experience with Microsoft Dynamics NAV & Business Central in a customer service or consultant role is also required. Candidates with experience working with Lanham EDI, Shipping and Receiving solutions as well as exposure to various NAV & BC add-ons are also a plus!


In addition to providing world-class customer service for our customers, the successful candidate for this role must align well with our very defined, active, and dynamic organizational culture. ArcherPoint is not your typical company, culture, or business environment, so we seek candidates that are ready for a significant change and opportunity.


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