Customer Success Manager

Larvol
Full time
Customer Support
United States
Hiring from: Anywhere

Must be based within a US time zone, able to work primarily within standard US business hours, and speak native-level English.


Larvol provides data and software solutions to support the competitive intelligence needs of the pharmaceutical and life science industries. Since 2004, we have been providing comprehensive competitive intelligence and analysis for the most prominent pharmaceutical companies in the world. We are looking for a candidate with independent judgment and initiative to execute a range of tasks in a fast-paced, demanding, and dynamic environment. Candidates with a successful track record in a similar position are preferred.


 


Responsibilities:



  • Act as liaison between customer and report development team to ensure customer expectations are met or exceeded

  • Assist in management and growth of key pharmaceutical client relationships

  • Provide feedback on process improvement and work with the global team to fulfill unmet needs

  • Work with sales team to identify potential new opportunities and support strategic efforts when needed


 


Desired Skills, Qualifications, and Experience:



  • Excellent verbal and written communication skills and strong presentation skills

  • Proven ability to work independently

  • Exceptional attention to detail, motivation, and work ethic required

  • Previous experience in an Engagement Manager/Customer Success/Relationship Manager-related role in a corporate environment preferred

  • Undergraduate degree required, scientific or pre-Med concentration preferred

  • Pharmaceutical/biotech industry experience preferred


 


Compensation:


$22-$30/per hour. At this time our compensation package does not include health/medical benefits.


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