Epic Application Coordinator/Report Writer

HCTec
Full time
Copywriting and Editing
United States
Hiring from: Anywhere

**Must have Epic Clarity certification**


Epic Application Coordinators are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.


 


Responsibilities:


Technical Support



  • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.

  • Use expertise to create critical, technical documentation of service requests.


System Maintenance/Improvement



  • Perform in-depth analysis and data collection of report details and other      technical issues associated with Epic software.

  • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.

  • Develop and maintain detailed documentation on system configurations and technical components.

  • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.


Client Support



  • Maintain regular communication with and collaborate with client support      representatives, client's business community, and end users to ensure the system meets the client's business needs.

  • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.

  • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.


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