CLIENT SERVICES MANAGER (Home Based)

REVA Global
Full time
Customer Support
Philippines
Hiring from: Philippines
TASKS
• Manage the day-to-day planning, operation and problem-solving of a team of Client-VA pairs to meet with required targets set by clients
• Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
• Working with clients to help grow their businesses with the help of all services offered by REVA Global
• Client-VA management
• Manage clients and their needs in relation to the services REVA Global offers (Mitigating concerns, anticipating growth, identifying patterns, handling concerns, high-level escalations, negotiations, etc.)


QUALIFICATIONS
• Must have at least 3 years’ experience in a management role and 2 years client services role
• Can perform under pressure and work alongside high-level professionals in a
team environment
• Self-starter and highly-motivated
• Excellent English communication skills
• Is focused, organized and has a growth mindset
• Ability to think outside the box: can understand requirements and create solutions if necessary
• Must be efficient with MS Office applications and Google Suite


SYSTEM REQUIREMENTS
PRIMARY
• Computer Processor: at least i5 5th Generation or equivalent
• Computer Memory/RAM: at least 8.00 GB DDR3
• Computer Operating System: at least MS Windows 10 or macOS El Capitan
• Headset: Any USB type headset with noise-canceling feature
BACK-UP
• Computer Processor: at least i5 5th Generation or equivalent
• Computer Memory/RAM: at least 4.00 GB DDR3
• Headset: Any USB type headset with noise-canceling feature

INTERNET
• Primary Connection: 8 Mbps plan (10mbps and up preferred)
• Back-up Connection: 5 Mbps

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