Technical Support Engineer

Full time
Customer Support
United States
Hiring from: Anywhere

DNSFilter ( is scaling its support team with a full time (salaried) remote position. Your shift preference will be considered: weekends, evenings, nights, or days.

Get in at the ground level of a fast-growing profitable SaaS startup.

DNSFilter (a TechStars 2018 company) is a fast-growing SaaS startup with over 1500+ customers and is cash-flow positive. We are a proven product in a proven market.

The hiring manager is Mike Schroll (CTO & Co-Founder).


Why work at DNSFilter?

  • Growth prospects - grow within the organization!

  • Strong DevOps and Engineering teams to support you

  • Work from home, a co-working space, or our DC/Denver offices

  • Experienced founders who have built successful teams and successful companies

  • Company gatherings each year (last year we all met on a beach in Colombia for 1 week)

  • Paid vacations and holidays

  • Full medical and dental benefits for US employees

  • Yearly salary of $40-60,000 USD


What we are looking for:

  • 1-5 years of experience in IT break/fix, working for an MSP, or equivalent experience

  • Ability to ramp on technology quickly and troubleshoot with enterprise customers on the phone

  • Fluid (native level) proficiency in English - both speaking and writing

  • An interest in both technical support as well as the product

  • Experience working remotely

  • A Bachelor's Degree in a relevant area from a reputable college or equivalent experience

  • Familiarity with Trello or similar Kanban work style


Typical responsibilities will include:

  • Fielding customer questions through our ticketing portal, both in our product dashboard and, at times, on our sales web site

  • Responding to support tickets and directing customers to standard troubleshooting documentation

  • Handling requests/reports of improperly categorized domains

  • Contributing to support walk-throughs and documentation

  • Coordinating customer feature requests and bugs with the dev team

  • Reporting support stats on a weekly basis in a team meeting


The candidate possesses:

  • Technical knowledge in networking/routing, particularly in DNS

  • Technical knowledge in Active Directory 

  • Technical ability, in the sense of being able to use the computer to perform various tasks from writing to network troubleshooting

  • Previous experience in a similar position

  • Fluency in other languages, as we do have customers around the globe

  • SQL, regex, and general familiarity with coding and scripting

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Full time
Interested in Software, Hardware and E-Commerce products? Join our SupportYourApp team as a Customer Support Consultant and provide high-level quality support for famous IT-companies from all over the world. Who are we? SupportYourApp is a leading customer support outsourcing company....
Customer Support
United States
Hiring from: Anywhere
Title: Customer Support Representative Location: Work from Anywhere Xapo is an international fintech startup on a mission to protect and grow its clients’ life savings. We’re a fully distributed team that works remotely from 50+ countries around the world. We...
Customer Support
United States
Hiring from: Anywhere
Full time
Company Overview   SnackNation has rebranded itself Caroo as it experiences rapid-growth, expands its employee care offerings & launches a SaaS platform to pair-up with its direct-to-employee logistics solution.  “We never saw SnackNation as a food or snack company. It was...
Customer Support
United States
Hiring from: Anywhere