Call Center Agent

Smart Apartment Data
Full time
Customer Support
United States
Hiring from: Anywhere

This is a work remotely position based in Cebu, Philippines


Looking to work at fun and dynamic software company? We're a growing software company looking for experienced Customer Service Advocate.


As a winner of the 'Houston Best & Brightest Companies to Work for ', we place strong emphasis on offering a fun work-environment, healthy work-life balance of course, fun and challenging work.


See our near 5-star employer rating on Glassdoor 


 

Responsibilities


  • Ability to arrive to work on time, and as scheduled

  • Ability to speak clearly, with enthusiasm, while using tone variation and voice inflection

  • Personable and willing to quickly build relationships over the phone

  • Able to explain difficult concepts in simple terms

  • Willing and able to persuade respondents to participate phone call

  • Consent to be monitored and recorded while conducting phone calls

  • Goal focused with willingness to accept coaching and development

  • Work with Quality Control manager on improving overall call stats and customer satisfaction scores.


 

Benefits


  • 100% Location Independent

  • Competitive hourly rate with bonus opportunities.

  • Fun and dynamic work culture


 

Requirements ( read carefully )


  • High School diploma or GED equivalency

  • 6 months of prior call center experience

  • Computer and typing skills (data entry)

  • Reading comprehension ability (English)

  • Fluent in the English Language

  • Prior experience working the graveyard/overnight shift

  • Prior experience working remotely from home (Preferred)

  • Prior experience in outbound research calling, or similar (Preferred)

  • Ability to use a phone or wear a headset for extended periods of time

  • Ability to use a computer keyboard and mouse

  • Work environment is indoors, majority of time is spent sitting at a desk


 


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