Customer Service Associate

Our fast-growing, Austin-based Fashion & Apparel Company is searching for an experienced Customer Service Representatives to perform to handle customer service query and other related tasks. This dynamic role requires someone who is a solutions-driven, attentive-to-detail and someone who is ready for the fast, ever-changing life of a startup. 

Duties & Responsibilities:

• Respond to email inquiries about the company, subscription boxes, shipping, returns, etc.


• Ensure customer requests and inquiries are handled in a timely manner


• Provide top of the line service in a friendly and knowledgeable manner


• Familiarize yourself about the company, our customers and live by our culture


• Ensure you meet performance metrics 


• Attend 1x1 huddle/coaching with team leader and team meetings as scheduled


• Keep yourself abreast of changes to company policies, guidelines, FAQs, etc.


• Provide feedback to the leadership team to help improve existing processes

Essential Skills:

• Solutions-oriented and inherently resourceful


• Excellent written and oral communication


• Can easily adapt to a fast-growing company setup


• Must be self-driven and has a sense of accountability 


• Able to commit to full-time work, minimum 40 hours a week

Experience:

• At least one year of BPO experience


• Experience with email and phone support

We are growing and definitely looking for someone who can stay with us long term. If you think you're a great fit for this position and are willing to grow with us, send us your application along with your updated resume. 

*Nadine West is an Equal Opportunity and Living Wage Employer, drug and alcohol-free workplace, and complies with FLSA and ADA regulations as applicable.