Customer Service Associate

Nadine West
Full time
Customer Support
United States
Hiring from: Anywhere


 

Customer Service Associate

Our fast-growing, Austin-based Fashion & Apparel Company is searching for an experienced Customer Service Representatives to perform to handle customer service query and other related tasks. This dynamic role requires someone who is a solutions-driven, attentive-to-detail and someone who is ready for the fast, ever-changing life of a startup. 


 


Duties & Responsibilities:



  • Respond to email inquiries about the company, subscription boxes, shipping, returns, etc.

  • Ensure customer requests and inquiries are handled in a timely manner

  • Provide top of the line service in a friendly and knowledgeable manner

  • Familiarize yourself about the company, our customers and live by our culture

  • Ensure you meet performance metrics 

  • Attend 1x1 huddle/coaching with team leader and team meetings as scheduled

  • Keep yourself abreast of changes to company policies, guidelines, FAQs, etc.

  • Provide feedback to the leadership team to help improve existing processes


 


Essential Skills:



  • Solutions-oriented and inherently resourceful

  • Excellent written and oral communication

  • Can easily adapt to a fast-growing company setup

  • Must be self-driven and has a sense of accountability 

  • Able to commit to full-time work, minimum 40 hours a week


 


Experience:



  • At least one year of BPO experience

  • Experience with email and phone support


We are growing and definitely looking for someone who can stay with us long term. If you think you're a great fit for this position and are willing to grow with us, send us your application along with your updated resume. 


*Nadine West is an Equal Opportunity and Living Wage Employer, drug and alcohol-free workplace, and complies with FLSA and ADA regulations as applicable.


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