Vendor ETA Coordinator

Modsy
Contract
Other
United States
Hiring from: Anywhere
Modsy is a fast growing, San Francisco-based startup that is reinventing the way we design and shop for our homes. Leveraging ground-breaking 3D technology and a seamless customer experience, Modsy guides you through a few simple steps to capture, redesign, and transform your home. You receive back a catalog quality lifelike version of your room rendered in 3D that is fully shoppable based on your style, budget, and functional needs. The future of home design and furniture buying is changing and Modsy is leading the way. 

 

As a company, Modsy is pioneering a remote-first, distributed team culture. We pride ourselves in our inclusive, diverse environment where exceptional talent helps our customers create their dream home.

 

We are looking for a tech-savvy, forward thinking, detail oriented individual to join our team as a full-time Vendor ETA Coordinator.

 

In this role you will report directly to the Logistics Manager and work closely with the Logistics team, Customer Success team and all of our vendors. This is also a customer facing role that will require you to communicate effectively and empathetically with our customer base to ensure the best customer experience.

 

 

Responsibilities include but not limited to:


  • Ensuring ETA spreadsheets are updated both internally and externally by our vendors



  • Updating internal systems with new data



  • Customer communications regarding outstanding orders



  • Order cancellations



  • Refunds



  • Cross-team collaboration with Customer Success and Merchandising



  • Reporting on vendor ETA compliance


Modsy is committed to bringing together individuals from diverse backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive and be their authentic self, feel a sense of community, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ethnicity, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

 

Modsy has raised $71M in funding from TCV, AVP, Norwest, GV, NBCUniversal Cable Entertainment, Comcast Ventures, Birchmere Ventures, and BBG.

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