Customer Support

Parent
Full time
Customer Support
Denmark
Hiring from: Anywhere

(Remote Work - Located IN EGYPT OR LEBANON ONLY)


We are looking for a dedicated, resourceful, and friendly Customer Success Specialist to join our team.  We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent™. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn. 


If this describes you, we invite you to grow your career in an innovative, fast-paced, and exciting company that is revolutionizing childcare management across the globe.


 


Job Responsibilities:




  • Fully understand the current and future Parent™ system




  • Act as liaison between customers and the technical team




  • Onboard new customers




  • Increase interaction with current customers




  • Respond to customer inquiries via phone, email, or chat in a timely manner




  • Create, manage, and follow up on customer tickets until they are resolved




  • Record all activities using our current CRM to enhance visibility




  • Follow the current internal customer success process and improve on it




 


Job Requirements:




  • Bachelor’s Degree




  • Previous customer support experience preferred




  • Excellent written and verbal communication skills




  • Strong organizational skills




 


Job benefits:




  • Be a key part of an exciting international growth journey




  • Attractive USD salary




  • Health insurance via Allianze




  • Professional development




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