Assistant Wine Concierge

Bright Cellars
Full time
Customer Support
United States
Hiring from: Anywhere

Assistant Wine Concierge



Who we are:

Bright Cellars is the monthly wine subscription startup designed to help new wine drinkers discover and define their taste in wine! We curate wines from around the world with the goal of making wine fun, accessible and educational.

How Bright Cellars works: Our members join Bright Cellars by taking a 7-quiz to share their taste preferences. The Bright Points learning algorithm evaluates these preferences to determine the best wine matches for each member’s taste. Each month, members receive four or six unique bottles in the mail, which they are then able to rate and provide personalized feedback on their profile. Similar to Netflix’s collaborative filtering algorithm, Bright Cellars’s algorithm uses this feedback to improve members’ monthly matches going forward.

Working at Bright Cellars:

Bright Cellars is a fun, fast-growing startup with a work hard, play hard attitude. We look for smart, motivated individuals who are excited to work in an atmosphere where their efforts are directly related to the success of the business. You will benefit from an open-office concept with great colleagues and collaborative spaces.

If you are an experienced customer service or sales professional, we want to talk with you! Ideally, we are looking for someone with 2-4 years of experience, who has a flexible schedule, and is excited to dedicate at least 40 hours a week to interacting with our wonderful members. The ability to work weekends and weeknights is a must.

What You’ll Be Doing:

    • Provide Bright Cellars members with top tier customer service via email and phone.

    • Handle phone calls and emails at high volume.

    • Support membership experiences and sales initiatives.

    • Learn about wine, while refining your customer service and professional skills.

What We Expect You’ll Bring to the Table:

    • 2+ years of customer service experience in a fast-paced environment.

    • Goal-driven attitude with a drive to meet performance metrics.

    • A passion for customer service and an eagerness to make each member’s experience with Bright Cellars personalized and memorable.

    • Ability to juggle multiple priorities and tasks in a fast-paced setting while maintaining attention to detail.

    • Reliable, accountable, and self-motivated attitude, even when things get tough.

    • Previous experience working at a startup a plus, but not required.

    • Zendesk experience a plus but not required.

    • Evening and Weekend availability a must


    • Medical, dental and vision insurance offered.

    • A fun, friendly atmosphere in our open office space in the heart of Milwaukee’s Third Ward.

    • Fully stocked sandwich and salad bar with local ingredients.

    • Weekly wine tastings led by our resident sommelier.

    • Bike rack and subsidized parking in a covered parking structure.

    • Relaxed dress code.

    • Unlimited access to Ward4’s co-working space.

    • Ability to work 100% remote.

    • Opportunity to learn about startups from some of the best e-commerce people in the biz!

Resumes will be reviewed immediately until the position is filled.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Location: Remote (Pacific time zone only) About the Position: We are seeking a professional, enthusiastic, and empathetic individual to assist in all aspects of the customer experience. This position will assist in addressing incoming customer inquiries, providing technical assistance, and...
Customer Support
United States
Hiring from: Anywhere
Ably Realtime
Full time
Location: USA, remote Team: Commercial   Ably is a tech company that provides developer tools and infrastructure for the realtime internet. Chatting on WhatsApp, hailing an Uber, asking Alexa what the weather will be like tomorrow - all of these things...
Customer Support
United Kingdom
Hiring from: Anywhere
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.   We...
saas customer success
Customer Support
United States
Hiring from: Anywhere

Share you skills and get paid!

All from the comfort of your home.