Customer Service Agent

BrandBastion
Contract
Customer Support
United States
Hiring from: Anywhere

This is a seasonal job for two to three months. We are looking for a talented professional with passion for customer service to work with our international eCommerce customer and their online customer support. This will be a remote position in Mexico, so you get to work from home - yet still be a part of the amazingly proficient and global BrandBastion team!


We are a company specialized in brand protection and optimization on social media. As social media lives 24/7 we have team members in several different countries and schedules are organized so that we offer our services 24/7. We are a growth company offering a lot of opportunities and valuable learning experience for someone who is highly interested in social media, marketing and customer experience.


 


Responsibilities:



  • Process and answer customer inquiries

  • Maintain customer records by updating account information

  • Problem-solving customer issues

  • Choose and implement the best solution to fix the problem

  • Follow up to ensure resolution

  • Provide the best customer experience


 


Requirements


If you’re interested in this role, you’ll need these skills or experiences:



  • Bachelor’s degree (preferably Marketing or English language)

  • Excellent English skills (both written and spoken)

  • Great attention to detail and high work moral

  • Excellent multitasking skills

  • Flexible schedule: we provide 24/7 support for the customer

  • Ability to work independently in a team environment (this is a remote position)

  • Previous customer service experience is considered an advantage

  • Fluency in German, Italian, French and/or Spanish is considered an advantage


 


Benefits



  • Competitive compensation

  • Great opportunities to learn and build your career

  • Work with some of the world’s coolest and most innovative brands


This is a seasonal job for two to three months. For interested applicants, please send your resume in English.


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