Account Manager, eDelivery

Ciox Health
Full time
Marketing and Sales
United States
Hiring from: Anywhere

Account Manager, eDelivery



  • Job Locations: US-Remote

  • Requisition ID: 2020-14853

  • # of Openings: 1

  • Category: Accounting / Finance


Overview


The Account Manager will be responsible for maintaining relationships with designated clients to ensure all client business needs are met. The Account Manager will be responsible for all aspects of implementing new clients and supporting them post implementation in a manner that exceeds client expectations, including although not limited to all client communication, conflict resolution and ensuring compliance on client deliverables.


Responsibilities



  • Operate as the point of contact for any and all matters specific to our customers

  • Maintain consistent communication with active customers to ensure a proactive approach

  • Partner with technical resources to establish new FTP connections, and monitor activity to ensure proper functionality.

  • Manage and perform all aspects of implementing new clients including overall implementation project management, acquiring client data, closely monitoring project status and success throughout the entirety of the project

  • Build and maintain strong, long-lasting customer relationships

  • Ensure the timely and successful delivery of our solutions according to customer’s needs and objectives

  • Communicate clearly the progress of project initiatives to internal and external stakeholders

  • Track key account metrics and service level agreements

  • Assist with the development of a joint company strategic account planning process that develops mutual performance objectives, financial targets and critical milestones

  • Identify opportunities in collaboration with the sales team to ensure growth

  • Support sales by serving as end to end subject matter expert on our solutions

  • Assist with client requests and issue escalation as needed

  • Learn and master the details of all processes and all technology that are used to deliver services to clients

  • Assist with the functional design of new or enhanced software applications to satisfy client needs

  • Monitor new process and technology initiatives to ensure alignment with client needs

  • Identify key areas of internal opportunity provide input to management team

  • Must comply with all aspects of Ciox’s code of conduct including but not limited to Compliance with the Law and Regulations, Security Policies and Practices, Honesty and Fairness, Diversity and Respect, Conflict of Interest, Confidentiality, Health Care Fraud, Waste and Abuse


Qualifications



  • Experience working in the healthcare insurance and/or healthcare audit industry preferred, but not required

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

  • Excellent customer service principles and practices

  • Strong ability to prioritize, multi-task and work independently in an extremely fast paced, high pressure environment with minimal supervision

  • Excellent listening, negotiation and presentation skills

  • Excellent verbal and written communication

  • Excellent computer and data analytical skills

  • Minimum college degree or equivalent


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