Genetic Counselor Assistant

Full time
United States
Hiring from: Anywhere

Genetic Counselor Assistant 

  • Fully Remote • Clinical Services- Genetic Counseling

About Us

InformedDNA is the largest and most experienced independent genetics services company in the United States. We offer a broad range of leading edge genetics advisory services to hospitals and health systems, health plans and life sciences companies. We are committed to delivering excellent service as evidenced by a Net Promoter Score north of 70 and an overall Customer Satisfaction Score of 98.5%. We are seeking a dynamic Genetic Counselor Assistant to add to our team. We also employ the largest full-time staff of independent objective genetics specialists in the nation. But that does not tell the whole story. Check us out at We call our amazing team “Chromies.” What does it take to be a Chromie? Respect for All, Being Wicked Smart, Accountability, Exceeding Expectations, Getting it Done Through Teamwork, Live Life in Balance, Know Your Truth North, and Giving Back.

About the Role

Position Summary:

  • Perform administrative duties to assist genetic counselors and communication with clients and patients, under the supervision of a Certified Genetic Counselor.

Essential Functions:

  • Provide administrative support to the Genetic Counseling Clinical Services team

  • Enter patient data into computer software

  • Coordinate insurance coverage for genetic testing of patients and facilitate test order submission

  • Create and update patient pedigrees

  • Answer phone calls from and make outbound calls to patients, health care providers, insurance payers, labs, and clients

  • Upload test results into patient charts and ensuring appropriate follow up is planned

  • Ensure patients are prepared for appointments

  • Follow-up on patients post-appointment

  • Assist in the operation and maintenance of the genetic databases

  • Other administrative tasks as needed

Reports to:

Genetic Counselor Team Leader

Job Category:

  • Genetic Counseling Clinical Services; Non-exempt; Full-time

  • Primary Location: Remote

About You

Your Education & Experience:

  • H.S. Diploma or equivalent

  • 2-3 years of experience in customer service, healthcare environment preferred

  • Interest or experience in genetics preferred

  • Bilingual in English/Spanish preferred

Your Competencies:

  • Must have excellent interpersonal and written skills in order to interact with patients and other business partners

  • Ability to handle multiple priorities simultaneously, meet deadlines, and handle work related stress

  • Excellent judgement and discretion

  • Ability to triage issues appropriately and understand when to escalate concerns

  • Detail oriented

  • Computer skills, including proficiency in Microsoft Office or Google Suite

  • Ability to become proficient in new software programs rapidly

  • Ability to manage confidential information

  • Working knowledge of medical terminology preferred

InformedDNA is an Equal Opportunity Employer. InformedDNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. InformedDNA complies with applicable state and local laws governing non-discrimination in employment.

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