Special Loans Processor
Money SourceFull time
Special Loans Processor
- Fully Remote
Who we are
We are a different kind of company. We speak a different language. We do business in a different way. And we’re on a mission to Grow Happiness. How do we do it? By believing in Pink Unicorns. And executing our daily work in a way that allows our customers to experience joydom. Those are the kinds of things that set us apart from everyone else
Duties and Responsibilities:
- Receives, reviews and evaluates requests received regarding Special Loans functions following the necessary procedures
- Maintains and follows procedures outlined by the investors and/or clients
- Obtains and reviews information needed to process Subordinations, Easements, Partial Releases, Assumptions, as well as any other requests pertaining to the Special Loans area
- Processes maintenance in ARM, Balloon, and other workstations as required
- Responds to internal/external clients and/or borrowers regarding Special Loans requests
- Completes tasks within department guidelines
- Adapts to change productively
- Handles other essential tasks as assigned
- Assist in developing job aides and procedural updates as needed.
- Ability to effectively communicate verbally and in writing.
- Excellent listening and organizational skills
- Provide superior customer service and work well with all internal and external customers.
- Client-centered focus
- Capable of adapting to changing situations as well as the ability to show strong initiative and use good judgement to make sound decisions.
- Ability to work in a fast-paced environment
- Ability to multi-task and mange time effectively to meet deadlines and manage multiple priorities.
- Ability to problem solve and research issues when needed in an organized and detail orientated manner.
- Perform additional responsibilities as needed.
- MSP platform
- Flexibility with scheduling on a day to day basis, including extended hours and/or Weekends
- Experience in 3 or more area:
- Adjustable Rate Mortgages (ARM Workstation)
- SCRA Loans
- Partial Release
- Balloon Loans
- Successors In Interest (SII)
- Imminent Domain
- High School Diploma
EEO Statement: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.