Certified Veterinary Technician

ASPCA - American Society for the Prevention of Cruelty to Animals
Full time
United States
Hiring from: Anywhere

Title: Certified Veterinary Technician

  • Location: United States

  • Classifications: Remote Full-Time


The ASPCA Animal Poison Control Center (APCC), the premier animal poison control center in North America, is committed to serving pet parents and the veterinary community. The Center helps animals by assisting, around-the-clock, in the prevention and treatment of poisonings from natural and man-made chemical exposures. Staff members use proprietary database resources, containing nearly three million cases, to provide life-saving information. The Center is committed to protecting and improving the lives of animals through promotion of poison prevention and publication of new findings. Annually, staff members answer over 280,000 calls and manage 200,000 cases.

The Certified Veterinary Technician plays a critical role at the APCC assisting in management of calls that come in on the APCC hotline by obtaining a complete history, documenting exposure circumstances in the electronic medical record, calculating dosages and using in-house protocols to either manage the case or to escalate the case to a higher level technician/assistant or a veterinarian for further management. Certified Veterinary Technicians may also contribute to other projects (e.g. database research, library searches, writing, etc.) that may arise.

This remote-based position is open to all candidates based within the United States.


Responsibilities include, but are not limited to:

  • Professionally manage cases initiated by telephone, email, or fax from practicing veterinarians, animal owners and others involving animals that have been potentially exposed to an agent or disease

  • Complete follow up phone calls to pet owners and veterinary clinics as needed to obtain additional information regarding outcome on specific cases

  • Utilize the electronic medical record to obtain a complete case history, document exposures and detail treatment recommendations. Set pending actions to have records evaluated and closed by appropriate medical personnel

  • Consult the on-site and off-site experts as needed for additional information

  • Advance through protocol levels from 1-5 as skill level increases

  • Assist in the development of protocols for the medical library database as needed

  • Maintain high medical and record quality levels and respond to quality assessments provided by Senior Manager, Quality Assurance and Medical Director/VP APCC

  • Assist with special projects as requested

  • Once sufficiently trained, this position will begin as an evening shift. The first month of training is daytime hours and then slowly, start times will be pushed to midday then to evenings. 2/3rds of weekend shifts is also required. This position will work 5, 8 hour days per week

Exemplifies the ASPCA’s Core Values:

  • Has Commitment and dedication to improving the lives of animals

  • Demonstrates Ownership and feels responsible for outcomes

  • Believes in Team that we are stronger together

  • Seeks to Elevate others and reimagine what is possible

  • Focuses on Impact, specifically making change for animals

Additional Information

  • Certified Veterinary Technician license required in Illinois and state of residence

  • Associate’s degree required, bachelor’s preferred

  • Degree in Animal Science or Veterinary Technology Studies preferred

  • Some prior work with animals or animal welfare organizations is required, such as involvement in private veterinary practice, poison control center, volunteer experience, or university or industrial research is beneficial

  • Candidates must be able to maintain an optimal internet speed, with a download speed of at least 10 mbps and an upload speed of at least 2 mbps, and the ability to connect to your router directly with an ethernet cable.


Ability to work flexible hours on evenings or weekends as needed, Good computer literacy and typing skills, Involvement in private veterinary practice, poison control center, or university or industrial research is beneficial, Must be self-confident, motivated, and have the ability to interact effectively with pet owners, veterinary professionals and other staff members, Must have knowledge of and experience with PCs, basic office and Windows software, e-mail and Internet searches, Must have strong interest in toxicology, Must have strong interpersonal and communications skills, Must work well with or without direct supervision

Licensed Veterinary Technician – American Association of Veterinary State Boards

  • Language:

    • English (Required)

  • Education and Work Experience:

    • Associates: Animal Science (Required)

    • Poison Control Center Experience or Research

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